Representative, Patient Access (MA) - LV Trop. Family Med Cl - Full Time 10 Hour Rotating Shift (Non-Exempt) (Non-Union)

About the role

The Patient Access Representative/Scheduler must have an in-depth knowledge in all the functions required for patient check-in and out, payment collection and patient medical record management. The PAR or Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision.

Responsibilities

• Acts as the positive “face” of the Health Center as the main point of contact for participants and families
• Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
• Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
• Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed
• Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls
• Maintain all delegated worklists (tasks) through the electronic medical record
• Effective, efficient, and safe use of equipment
• Handles patient requests and questions appropriately
• Provides benefit plan and eligibility information to participants, providers, unions, employers, and others
• Adheres to the Culinary Health Center and Keck Medicine of USC NV PC policies and procedures
• Performs duties as care coordinator when assigned
• Medical Assistant Duties
• Determines patient care needs and directs patients accordingly
• Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed
• Sets up exam rooms, assists physician with exams as needed, monitors patient flow
• Prepares and administers adult and pediatric immunizations according to provider’s orders
• Prepares patients for examinations. Obtains and records vital signs
• Ensures health care delivery areas are fully stocked, organized, cleaned, and disinfected
• Maintains files and records, oversees equipment and office supply inventory
• Photocopies, collates, faxes, distributes, mails, and performs errands
• Schedules patient appointments
• Performs other duties as assigned

Qualifications

• High School or equivalent
• Graduate from an accredited Medical Assistant Diploma/Certificate Program required
• 0-1 year Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant
• Knowledgeable and understanding of medical terminology, ability to interview patients and interface with physicians, nurses and other professional staff
• Knowledgeable in Electronic Health records, and various computer programs such as word, and excel
• Excellent communication skills, including the ability to speak, read and write English/Spanish proficiently
• Comfortable with computers and medical terminology

Preferred Qualifications

• 3 years Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant

Required Licenses/Certifications

• Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Fire Life Safety Training (LA City)

Pay

The hourly rate range for this position is $22.00 – $34.18.