Patient Access Representative (MA) - LV Craig Family Med Cl - Full Time 10 Hour Rotating Shift (Non-Exempt) (Non-Union)

About the role

The Patient Access Representative/Scheduler must have an in-depth knowledge in all the functions required for patient check-in and out, payment collection and patient medical record management. The position is the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision.

Responsibilities

• Registration Process /Check In Process
  • Acts as the positive “face” of the Health Center as the main point of contact for participants and families
  • Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
  • Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
  • Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
  • Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed
  • Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls
  • Maintain all delegated worklists (tasks) through the electronic medical record
  • Effective, efficient, and safe use of equipment
  • Handles patient requests and questions appropriately
  • Provides benefit plan and eligibility information to participants, providers, unions, employers, and others
  • Adheres to the Culinary Health Center and Keck Medicine of USC NV PC policies and procedures
  • Performs duties as care coordinator when assigned
• Medical Assistant Duties
  • Determines patient care needs and directs patients accordingly
  • Sets up exam rooms, assists physician with exams as needed, monitors patient flow
  • Prepares and administers adult and pediatric immunizations according to provider’s orders
  • Prepares patients for examinations. Obtains and records vital signs
  • Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, and performs errands
  • Schedules patient appointments
• Other duties as assigned.

Qualifications

• Req High School or equivalent
• Req Specialized/technical training Graduate from an accredited Medical Assistant Diploma/Certificate Program required
• Req 0-1 year Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant
• Pref 3 years Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant
• Req Knowledgeable and understanding of medical terminology, ability to interview patients and interface with physicians, nurses and other professional staff
• Req Knowledgeable in Electronic Health records, and various computer programs such as word, and excel
• Req Must have excellent communication skills, including the ability to speak, read and write English/Spanish proficiently
• Req Must be comfortable with computers and medical terminology

Preferred Qualifications

• Pref 3 years Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant

Required Licenses/Certifications

• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Fire Life Safety Training (LA City)
• Pref Emergency Medical Technician Valid EMT Certification

Benefits

Founded in the 1970s, the Culinary Health Fund (CHF) provides comprehensive healthcare benefits—including medical, dental, and vision coverage—to more than 55,000 workers and 70,000 dependents across the Las Vegas Valley. Supporting members of four major hospitality unions, CHF is committed to delivering accessible, high-quality care through its network off our Culinary Health Centers strategically located throughout the region, ensuring members have convenient access to care close to home and work. Keck Medicine of USC partners with the Culinary Health Fund to operate and staff Primary Care and Physical Therapy services at these Culinary Health Centers, bringing together academic clinical expertise and a strong commitment to community-based care. Together, the organizations support an integrated care model focused on coordinated, patient-centered services. Team members benefit from the strength of both organizations, working in a collaborative environment that emphasizes clinical excellence, operational support, and meaningful impact across the Las Vegas community.