Medical Assistant, Lead - LV Craig Family Med Cl - Full Time 10 Hour Rotating Shift (Non-Exempt) (Non-Union)

About the Role

The Lead Medical Assistant coordinates and organizes an efficient clinic workflow for in-person and telemedicine visits across Primary Care practice areas. This position monitors and resolves potential scheduling issues or complaints during clinic hours, acts as a lead and mentor to all Medical Assistant staff, and ensures adherence to hospital policies, procedures, and operational workflows.

Responsibilities

• Actively coordinate and organize clinic workflow for in-person and telemedicine visits.
• Monitor and resolve scheduling issues or patient complaints during clinic hours.
• Orient, precept, onboard, and monitor competencies of new Medical Assistant staff.
• Ensure all staff adhere to hospital policies, procedures, and operational workflows.
• Perform in-person or telemedicine patient intakes, including recording vital signs and medication lists.
• Monitor patient flow and assist physicians with minor clinical procedures (e.g., staple removal, suture removal, wound care).
• Prepare patient charts with pertinent medical information.
• Monitor lab/imaging results and assist with prior authorizations for ambulatory prescriptions and refill management.
• Schedule and coordinate diagnostic tests ordered by physicians.
• Perform office and clerical duties as needed.
• Maintain patient privacy, safety, and confidentiality.
• Ensure compliance with infection control policies and maintain a safe environment.
• Order clinic supplies under the supervision of the Clinic Supervisor.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Graduate from an accredited Medical Assistant Certificate/Diploma program.
• Minimum of 2 years of experience as a Medical Assistant, preferably with at least 1 year in an ambulatory care setting.
• Ability to communicate effectively in English, both verbally and in writing.
• Knowledge of ICD-9 coding, data collection for billing procedures, and charge posting.
• Ability to work well in a multidisciplinary team and problem-solve independently.
• Strong multitasking, prioritization, and workflow management skills.

Preferred Qualifications

• Spanish language skills.
• Knowledge of medical terminology.

Licenses/Certifications

• Basic Life Support (BLS) Healthcare Provider certification from the American Heart Association.
• Fire Life Safety Training (LA City) certification (if not held at hire, must be obtained within 30 days).

Pay

The hourly rate range for this position is $19.00 – $29.77. When extending an offer, factors such as scope of responsibilities, candidate experience, education/training, key skills, internal peer equity, and external market considerations are taken into account.