Representative I, Patient Access

Full-time night shift position located in Silver Spring.

About the Role

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers, and co-workers. Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements. Maintains patient confidentiality and always adheres to hospital privacy and security policies. May be required to enter laboratory and radiology orders when necessary. Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms, and obtaining applicable patient payments prior to or at the time services are provided.

Responsibilities

• Obtain and verify demographic and financial information for patients
• Provide excellent customer service to patients, family members, and healthcare partners
• Communicate financial and insurance information to relevant staff
• Complete managed care notification requirements
• Maintain patient confidentiality and adhere to hospital privacy policies
• Enter laboratory and radiology orders as needed
• Assess patient financial status and verify information in the registration system
• Obtain signatures on required forms and collect patient payments
• Transport patients by wheelchair when necessary
• Meet patient age-specific needs

Requirements

• High School graduate or GED
• Ability to communicate clearly and effectively in both verbal and written form
• Fluency in both English and Spanish preferred; may be required in specific settings
• Experience in a hospital and/or other healthcare setting, preferably in registration, billing, cash collections, or insurance requirements
• Familiarity with third party/insurance payers and medical terminology preferred
• Proficiency in the use of computers, specifically Microsoft products and email
• Typing skills of 45 wpm or higher
• Excellent telephone customer service, interpersonal communication, problem-solving, and organizational skills
• Willingness to stand for long periods of time

Pay

Pay range: $17.65 - $23.85 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may vary based on location.

Schedule

Full-time roles range from 0.5 FTE (20 hours weekly) up to 1.0 FTE (40 hours weekly). Night shift.

Benefits

• Comprehensive benefit packages, including medical, dental, vision, and mental health coverage
• Paid time off
• 403B retirement plan
• Education assistance
• Voluntary benefits (pet insurance, accident insurance, hospital indemnity, and others)
• Benefits available from the first day of employment
• Work/life balance with flexible schedules
• Free onsite parking
• Referral Rewards Program