Representative I, Patient Access

Description

Job Title: Representative II, Patient Access

Employment Type: Full-time

Shift: Night

Location: Silver Spring

Position Purpose

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.

Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers.

Financial/insurance information is communicated to case management and financial counseling staff when appropriate.

Maintains patient confidentiality and always adheres to hospital privacy and security policies.

May be required to enter laboratory and radiology orders, when necessary.

Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.

Minimum Qualifications

• High School graduate or GED
• Ability to communicate clearly and effectively in both verbal and written form
• Fluency in both English and Spanish preferred
• Spanish may be required for this position in specific settings
• Experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements
• Familiarity with third party/insurance payers and medical terminology preferred
• Proficiency in the use of computers. Specifically, Microsoft products and email
• Typing skills of 45 wpm or higher required
• Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills
• Willingness to transport patients by wheelchair, meet patient age-specific needs

Pay Range

Pay Range: $17.65 - $23.85

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Position Highlights and Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.

Our Mission and Core Values

Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

Holy Cross Health

Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

EEO Statement

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.