Patient Access Representative I

Worker Type: PRN

About the Role

The PRN Patient Access Representative serves as the first point of contact for patients, families, physicians, and visitors. This position is responsible for providing exceptional customer service while completing patient registration, insurance verification, demographic collection, point-of-service collections, scheduling support, and other patient access functions in both Emergency Department and Outpatient settings. PRN staff are required to maintain flexibility and support operational needs across all designated service locations at any of the six Patient Access locations.

Requirements

• Must work a minimum of 32 hours per month to maintain PRN status.
• Must be available to work varying shifts, including days, evenings, weekends, holidays, and as needed for staffing shortages.
• Must complete training and maintain competency in both Outpatient Services and Emergency Department Registration.
• Must be willing to work at any of the six assigned locations based on departmental needs.
• High School diploma/GED or 10 years of work experience.
• No experience required; one year of customer service experience or equivalent preferred.
• Previous healthcare registration, patient access, medical office, or hospital experience preferred.
• Knowledge of insurance plans, eligibility verification, and healthcare reimbursement processes.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Seeks appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant, or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting, and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Benefits

• Paid Parental Leave: one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: voluntary benefit through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: upfront tuition coverage through FlexPath Funded for eligible team members.