Representative I, Patient Access

About the role

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.

Responsibilities

• Utilize excellent customer service skills in all dealings with patients, family members, physician offices, third party payers and co-workers.
• Communicate financial/insurance information to case management and financial counseling staff when appropriate.
• Complete all managed care notification requirements.
• Maintain patient confidentiality and adhere to hospital privacy and security policies.
• Enter laboratory and radiology orders when necessary.
• Minimize financial risk by assessing patient financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms, and obtaining applicable patient payments prior to or at the time services are provided.

Qualifications

• High School graduate or GED
• Ability to communicate clearly and effectively in both verbal and written form
• Fluency in both English and Spanish preferred; Spanish may be required in specific settings
• Experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements
• Familiarity with third party/insurance payers and medical terminology preferred
• Proficiency in the use of computers, specifically Microsoft products and email
• Typing skills of 45 wpm or higher required
• Excellent telephone customer service skills
• Strong interpersonal communication, problem solving and organizational skills
• Willingness to transport patients by wheelchair
• Ability to meet patient age-specific needs
• Ability to stand for long periods of time

Pay

$17.65 - $23.85 per hour, based on experience, skills, and education.

Benefits

• Comprehensive benefit packages including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment
• Work/Life balance with flexible schedules
• Free onsite parking
• Referral Rewards Program

Schedule

Part-time, night shift (every other weekend).