Representative, Human Resources

General Purpose

The General Purpose of this role is to serve as a point of contact for HR Services, Talent Acquisition coordination, and the primary contact to evaluate criminal convictions in the background check process and provide hiring recommendations to the appropriate hiring manager. Supports Ross Stores Inc.'s background check screening process and is responsible for researching and executing quality evaluation and resolution of "needs review" background checks in compliance with applicable laws and company procedures.

Essential Functions

• Maintains various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
• Supports the recruiting and onboarding process by coordinating and scheduling phone and in-person interviews, administering temporary staffing programs, and managing the Associate Referral Award program.
• Provides support to internal staffing and human resources systems, including posting jobs on various websites, tracking activity, and final offer processes.
• Manages large volumes of incoming calls from associates, answering routine inquiries and navigating HR systems, ensuring first-call resolution.
• Collects and disseminates information to designated workgroups from clients calling a general HR phone number, interpreting situations, determining appropriate resolutions, and communicating them to callers.
• Logs all inquiries into a case management system, recording and maintaining call history and outcomes.
• Takes immediate partnership for critical or risk-involved cases to ensure quick and timely responses.
• Tracks and reports on workload and customer service requests.
• Responsible for all aspects of assigned background screening adjudications, including validating applicant and associate credentials, performing individualized assessments, researching qualifications, and determining background check outcomes.
• Works with the background check vendor to track status, log final resolutions, and ensure service level agreements and vendor performance metrics are met.
• Acts as a liaison between the legal department, HR, and the background check vendor to resolve issues and refine processes.
• Ensures accurate data entry of all background checks in HR Case Management System and accurate reporting of results.
• Interacts with managers, supervisors, and recruiters to interpret and report background check results.
• Drafts customized letters and follows process flows as required.

Qualifications and Special Skills Required

• Bachelor's Degree or higher preferred
• 1-3 years administrative experience
• MS Office skills, including Word and Excel
• Clear and effective verbal and written communication, with organizational awareness and sensitivity
• Attention to detail
• Discretion in handling confidential and sensitive information
• Ability to meet or exceed established service level expectations
• Ability to apply general rules to specific problems

Physical Requirements/ADA

The job requires the ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.