Representative, Customer Service (TEMP)

Responsibilities

• Accurately enter customer orders and order changes within Sysmex systems and take appropriate actions to ensure customer requirements are met.
• Ensure calls and correspondences are addressed within standard response time.
• Utilize various Sysmex systems to accurately document customer transactions activities.
• Develop positive rapport with customers and coworkers and collaborate to resolve issues.
• Understand and support company and department goals and objectives.

Qualifications

• Associate’s Degree or 2 years relevant Customer Service experience in a related industry or manufacturing environment.
• Knowledge and understanding of Customer Service processes and systems.
• 3 - 12 months of Customer Service experience or experience in a related industry or manufacturing environment.
• Strong communication (verbal and written); Fluent in French is a plus.
• Microsoft Suite proficient; SAP or related ERP system.
• Detail oriented; Time Management; Makes decisions according to existing policies and procedures; Applies basic problem-solving skills and knows who to involve.

Pay

The hourly pay range for this role is $16.83 to $26.44. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• A choice of health care plan(medical, vision, and dental insurance)
• An annual incentive bonus
• Paid time off
• Parental leave
• Bereavement leave
• A 401(K) for all eligible employees.