Representative, Contact Center III Billing ( Hybrid)

Responsibilities

• Individual will perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations.
• Will work under moderate supervision and must exercise some judgment within a framework as established by supervision.

Skills

• Excellent interpersonal skills.
• Excellent oral and written communication skills.
• Thorough knowledge of customer related procedures and policies.
• Excellent PC skills, including mouse navigation.
• Excellent keyboarding skills.
• Excellent analytical skills.
• Excellent decision-making skills.
• Excellent organizational skills.
• Flexibility.
• Dependability.
• Reliability.
• Ability to work in a team environment.
• Ability to work with minimal supervision.
• Ability to multitask.
• Ability to function effectively in a highly structured and monitored environment.

Requirements

• High school diploma or equivalent and two years of related experience required.
• Effective communication skills and ability to communicate concisely and effectively required.
• Ability to follow processes and work independently.
• Responding to customer calls outside of regularly scheduled hours in emergency situations required.
• Proficiency in typing and basic computer applications (Word, Excel, etc.) required.
• Experience with the customer billing system preferred.
• Must successfully pass the SHL Customer Service Representative test.
• Competencies: Build trusting relationships; Manage and develop people; Foster teamwork and cross-functional collaboration; Lead change; Communicate strategic vision; Create an engaged workforce; Focus on the customer; Take ownership & accountability.

Pay

The annual salary range for this position is $52,920.00–$58,800.00.