Customer Billing Sr. Rep (Hybrid)

About the role

We are seeking a detail-oriented and analytical Customer Operations Sr. Rep to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with data, and is passionate about improving financial accuracy and operational efficiency. You’ll play a key role in reconciling financial data, identifying trends, and supporting cross-functional teams with insights that drive business decisions.

Responsibilities

• Maintain a high level of attention to detail to identify discrepancies and ensure data accuracy.
• Apply critical thinking to assess and resolve unfamiliar issues.
• Analyze large datasets and identify trends for client premium reconciliation.
• Synthesize complex issues into consumable written communications.
• Develop strong relationships with external clients and internal partners to ensure processes are flexible, cost effective, accurate and are in compliance.
• Demonstrate proactiveness by identifying and resolving issues independently.
• Use Outlook effectively for email management, folder organization, and task prioritization.
• Manage multiple tasks efficiently with strong time management skills.
• Be opportunistic in identifying and acting on high-value tasks or unexpected opportunities.
• Think beyond the task at hand with a big picture mindset, understanding downstream impacts and stakeholder needs.
• Communicate findings and resolutions clearly through both written and verbal communication.

Qualifications

• Organization, time management, and ability to prioritize competing tasks. Pivot as needed.
• Strong attention to detail to ensure accuracy when researching problems and performing detailed calculations and Quality Assurance.
• Communicate effectively by adapting to your audience, actively listen, and applying those skills both verbally and in written documentation.
• Advanced math skills to calculate premium, coverage amounts etc.
• Proficient in Microsoft Excel.
• Ability to read and interpret data from large spreadsheets.
• Strong customer focus; internal and external customers.
• Ability to work effectively and be productive both individually and in a team environment.
• Reliable and flexible to work overtime when needed.

Preferred Skills

• Communication
• Customer Service
• Microsoft Excel
• Microsoft Office
• Payment Handling

Pay

The Estimated Base Pay Range For This Job Is $18.80 - $32.69. Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Benefits

• Paid Time Off (PTO) program providing flexibility for meaningful time away, with additional PTO accrued based on tenure.
• Leave programs: parental leave, caregiver leave for family members, bereavement, and military leave.
• Nine company‑paid holidays.
• Company‑funded pension plan and a 401(k) retirement plan; Securian’s 401(k) company contribution tied to performance up to 10 % of eligible earnings, targeting 5 %.
• Health insurance: medical, dental, and vision coverage from day one for associates and eligible family members (spouses, domestic partners, children).
• Volunteer time: company‑sponsored events, volunteer paid time off, dollar‑for‑dollar matching gift program, etc.
• Associate Resource Groups (ARGs) focusing on Environmental Health & Sustainability, Mental Wellness and Disability, Pride at Securian Financial, Securian Young Professionals Network, Securian Multicultural Network, Securian Women and Allies Network, Servicemember Associate Resource Group.

Schedule

Hybrid working arrangement: minimum of 1 day per week in‑office (within a 90‑minute commutable distance) with flexibility for business and personal schedules.