Representative, Contact Center III, Credit and Collections, (Hybrid)

Qualifications

• A high school diploma or the equivalent (GED) is required.
• Three and one-half years experience in a Call Center environment for Level III.
• Minimum of three years of customer service related experience is required.
• Intermediate Microsoft Word and Excel skills, required.
• Working knowledge of the C2 and CACS systems.
• Familiarity with credit & collections practices and procedure is a plus.

Requirements

• Available to work emergency restoration assignments as required.
• Available to travel between MA/CT/NH as necessary.
• Must be available to work outside of regularly scheduled hours in emergency situations.

Skills

• Excellent interpersonal skills.
• Excellent oral and written communication skills.
• Thorough knowledge of customer related procedures and policies.
• Excellent PC skills.
• Excellent analytical skills.
• Excellent decision-making skills.

Benefits

Eversource offers a competitive total rewards program. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $52,920.00-$58,800.00