Representative Client Service II- Admin | North Oncology | Full-Time| Days

About the Role

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for providing front desk support, including scheduling patient appointments, registering patients, and handling insurance and billing documentation.

Responsibilities

• Schedule patient appointments and interviews to obtain demographic and financial information.
• Register patients and perform other registration functions, including obtaining necessary signatures and documentation for billing and insurance purposes.
• Order laboratory tests and other diagnostic tests via the computer system as directed by physicians.
• Perform end-of-day disposition and gather statistical information relating to patients.
• Announce patient arrivals and answer incoming telephone calls for the department/practice.
• Serve as a liaison between patients, nurses, physicians, and other stakeholders.
• Provide excellent customer service and greet patients entering the department/practice.
• Process referral requests for all providers within the clinic and ensure referral/authorization numbers are obtained when needed.

Requirements

• High School Diploma or GED.
• Minimum of two (2) years of experience in a clinical office setting with extensive patient registration, front desk, and insurance experience.
• Knowledge of insurance plans and guidelines, including ability to obtain authorizations and pre-certifications.
• Excellent decision-making skills and initiative.
• Strong attention to detail.
• Excellent verbal and written communication skills in English.
• Basic arithmetic skills for cashiering.
• Data entry experience.
• Ability to prioritize tasks and organize workflow.
• Professional demeanor in handling stressful situations and conflict resolution.

Preferred Qualifications

• Two to four (2-4) years of clerical/customer service experience, ideally in a healthcare-related industry.
• One year of experience with third-party payors and computer systems for inputting data and reviewing patient demographic material.
• ICD-9 and CPT coding knowledge.
• Completion of a standard terminology course.

Age of Patients Served: All age groups.