Representative - Casino Marketing (Full-Time)

About the role

The primary responsibility of the Casino Marketing Representative is to aggressively market casino players through outbound telemarketing in an effort to communicate current offers/ promotions as well as the development of players. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Responsibilities

• Meet or achieve assigned outbound call and revenue goals through consistent and effective player outreach.
• Utilize customer management tools to prospect, develop, and maintain a robust player database.
• Achieve minimum daily call targets while executing strategic outbound marketing initiatives.
• Effectively book reservations and follow up with guests to confirm details, ensuring all arrangements are accurate and complete.
• Secure appropriate room types and coordinate welcome amenities; arrange show tickets, dining reservations, transportation, and other comps as needed.
• Build strong relationships between the property and premium guests to support long‑term engagement and loyalty.
• Follow up with guests after their visits to express appreciation, confirm satisfaction, and encourage future trips.
• Contribute to the growth of new business while nurturing existing player relationships to drive repeat visitation and property loyalty.
• Conduct persistent and effective telemarketing to both warm and cold leads as part of ongoing player development efforts.
• Represent The Venetian and The Palazzo by building positive rapport with guests and determining the most appropriate and effective communication channels.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.
• All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times.
• Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Requirements

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Must be able to obtain and maintain a Nevada Gaming Control Board registration and Alcohol Awareness (TAM) card, as well as any other certification or license, as required by law or policy.
• Bi-lingual in Spanish, Mandarin, Cantonese, or other Asian