Casino Services Rep., Part time

About the role

At Caesars Entertainment, the Casino Services Representative delivers exceptional customer service to casino guests regarding Caesars Rewards. This role is responsible for handling financial transactions, promoting rewards programs, and ensuring compliance with gaming regulations.

Our Mission: “Create the Extraordinary”. Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service”.

Responsibilities

• Provide outstanding guest service and support Caesars Rewards program activities
• Perform cashiering functions, including cashing checks, chips, coins, coupons, and issuing jackpots
• Process and accurately record all financial transactions in compliance with gaming regulations and company policies
• Promote Caesars Rewards products, including the rewards card, app, and related services
• Operate systems such as CMS and WINet; perform data entry and maintain accurate account records
• Assist guests with inquiries and provide program information at service counters
• Maintain cash accountability within the cashier’s cage according to internal controls and gaming commission requirements
• Suggest service improvements
• Handle guest issues professionally using problem-solving and service recovery skills
• Maintain confidentiality and comply with Title 31 regulations

Requirements

• High school diploma or GED; 1–6 months of related experience preferred
• Strong customer service, communication, and interpersonal skills
• Basic computer proficiency and typing ability
• Ability to perform basic math and follow instructions
• Positive, energetic attitude with a strong focus on guest satisfaction
• Requires standing for extended periods and working in a fast-paced environment
• Ability to handle long lines, customer demands, and high-pressure situations
• Physical ability to bend, stoop, and move within the cashier/cage area
• Must be able to read, write, and speak English
• Licensing required

Benefits

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention.