Representante De Ventas Interno

About the role

As an ISR, you will help our residential and commercial customers, often at times when they need it most. When something cracks or breaks, you will reassure the customer, ensuring their home or business is safe and looks good. We invest in our people and will make sure you have the training, tools, and process to succeed.

Responsibilities

• Receive incoming calls professionally and courteously, determine the purpose of the call, and collect/verify contact information.
• Enter all relevant customer information into the point-of-sale system.
• Schedule appointments for flat projects to close the sale in a timely manner.
• Help Auto Glass customers through open-ended questions to ensure Glass Doctor obtains the best possible vehicle information.
• Respond quickly to email requests to secure opportunities.
• Collect payment from customers for work performed.

Qualifications

• Preferably one or more years of customer service experience.
• Knowledge and understanding of basic tools of the trade.
• Must be insurable with a valid driver's license and a clean driving record to drive a company vehicle.
• Strong organizational skills, able to multitask and manage time.
• Excellent phone skills.
• Solid computer and internet knowledge.
• Excellent interpersonal and communication skills (written and verbal).

Skills

• Excels in exceptional customer service—providing a high-quality customer experience.
• Strong attention to detail.
• Identifies additional opportunities to help customers by making trusted recommendations for current and future needs.

Benefits

• Flexible schedule
• Paid training
• Bonuses and incentives
• Company-provided vehicle and technology
• Benefits package
• PTO and vacation

Pay

The pay range for this position is based on your level of experience as an ISR.