*REPOST* Director, Policy and Training HUMAN SERVICE ADMINISTRATOR III

About the Role

The Director of Policy and Training at the Maryland Department of Human Services (DHS) Child Support Administration (CSA) leads a team of over 5,000 employees dedicated to improving the lives of more than 1 million Marylanders annually. This position drives innovation in policy, regulations, legislation, communications, and training to ensure efficient and effective service delivery.

Responsibilities

• Directs the development, implementation, and maintenance of up-to-date legislation, regulations, policy, and training for all CSA programs.
• Oversees the maintenance of the federally approved state plan and amendments for Maryland’s child support program.
• Interprets federal and state laws, developing written regulations, policies, and procedures in collaboration with other DHS agencies.
• Ensures the Maryland Child Support Guidelines are reviewed every four years as required by federal regulation.
• Directs the design and content of all training through a holistic approach, including classroom, web-based, video conferencing, and workshops, in coordination with CSA staff at central, metro, and local offices.

Requirements

Education: A Bachelor’s degree from an accredited college or university.

Experience: Eight years of administrative, professional, or technical work, with at least three years involving supervision or program development.

• Candidates may substitute graduate-level education (30 credit hours = 1 year) for up to two years of general experience.
• Candidates may substitute professional or technical experience in human services program administration or program analysis for the required education.
• U.S. Armed Forces military service at Corporal/Petty Officer rank or higher in administrative roles may substitute for experience and education, with two years required in a supervisory or consultative capacity.

Preferred Qualifications

• Two years of policy and legislative experience.
• Two years of supervisory experience.
• Two years of training and curriculum implementation experience.

Benefits

• Health Insurance: Low-cost health, dental, and vision plans.
• Leave:
  • Personal Leave: 6 days annually (prorated).
  • Annual Leave: 10 days per year.
  • Sick Leave: 15 days per year.
  • Parental Leave: Up to 60 days paid leave for birth or adoption.
• Holidays: 13+ paid holidays per year.
• Retirement: Pension plan eligibility.
• Other: Positions may qualify for telework.

For more details, visit State of Maryland Benefits.