Secretary III - Human Services Department

About This Position The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life for Phoenix residents by providing a comprehensive array of services to help people meet emergencies. Short- and long-term needs; and to help every individual reach their highest level of self-sufficiency. HSD offers a wide variety of programs of children, adults and families at numerous locations throughout the city. The Community Services Program offers a variety of social services to low-income households experiencing crisis. Services are provided through three family services centers. Each center offers a comprehensive range of assistance, including urgent needs and short-term and long-term case management services. The Secretary III position will be assigned to Travis L. Williams Family Services Center to provide a broad range of duties including direct supervision to secretarial and clerical assistants, administrative support to the Center Supervisor in a structured setting of a Family Services Center, working in cooperation with a casework unit who provide information and referral, emergency assistance and case management services to low-income city of Phoenix residents. This role involves working with diverse groups from various races, ethnicities, cultural backgrounds, disabilities, genders, gender identities, sexual orientations, and health statuses, including individuals affected by HIV/AIDS. Areas Of Responsibility Include Provides administration support to the Center supervisor for all facility operations and service delivery.Provides administrative support to a casework unit.Supervises and trains secretarial and clerical employees.Schedules meetings and customer appointments, books conference rooms for internal and external customers, and maintains computer calendar system.Coordinates Community Council meetings, takes minutes and prepares documents for distribution.Coordinates routine office facility management responsibilities independently with minimal direction from Center Supervisor.Retrieves/tracks client files in a client database. Reviews client records and documents for completeness, and processes for further action.Operates common office equipment incidental to secretarial assignments such as copiers, faxes, and scanners.Answers questions and inquiries regarding division programs and services and city policy/procedures, over the phone or in person, and resolves questions or problems independently.Composes and types correspondence on routine matters requiring knowledge of departmental operations, programs and services using standardized formats.Acts as a receptionist, greeting visitors, answering and responding to general inquiries, or directing visitors to the appropriate resource agencies.Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.Communicate- orally, in writing, and read in the English and Spanish languages.Review and research financial services and client payments through SAP.Assist the Center Managers in managing the office supply budget. IDEAL CANDIDATE Proficiency using advanced Microsoft Office functions in Word, Excel, and PowerPoint.Excellent customer service skills.Ability to handle multiple and conflicting work priorities. SALARY Pay Range: $21.44 to $30.17 per hour. Hiring Range:$21.44 to $27.37 per hour. Pay Range Explanation Pay range is the entire compensation range for the position classification.Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Benefits A comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions, click here for more details: Pension Information.401(a) and 457 plans with employer contributions.Choice of generous medical HMO, PPO, or HSA/HDHP plans.Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.Wellness incentive of up to $720 annually.Dental, vision, and life insurance options.Employer paid long-term disability.Free Bus/light rail pass.Tuition reimbursement program up to $6,500 per year.Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.Federal Student Loan Forgiveness offered through Savi. For more details, visit: Unit 007 Benefits Minimum Qualifications Three years of progressively responsible secretarial experience, including training in typing and the use of modern office software and equipment.Other combinations of experience and education which meet the minimum requirements may be substituted.All finalists for positions are subject to a criminal background check applicable to the department or position.This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.Candidates must possess a current, valid driver's license at the time of application and have an acceptable driving record. Applications submitted without a valid driver's license will not be considered.Move light objects weighing less than 20 pounds such as mail, supplies, and files. For information regarding pre-screening and driving positions, click here.The City job description can be found here. Preferred Qualifications The minimum qualifications listed above, plus: Three or more years of experience with/inScheduling meetings or trainings.Ordering supplies.Providing support to staff or volunteers.Transcribing meeting notes for distribution.Microsoft Office Suites Word, Excel, PowerPoint.Three or more years of supervisory or lead experience.Spanish speaking preferred, written and orally. RECRUITMENT DATES Recruitment closes October 20, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future. How To Apply Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address. WE ARE HERE TO HELP Job interviews may be held by video or audio conference.If you are in need of computer resources, click here for free options.Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.Explore other Employment Opportunities with the City of Phoenix.Subscribe to receive e-mail notifications about new employment opportunities.If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form. REFERENCE Secretary III, JC:00330, ID# 63186, 10/15/26 USM, DB, Benefits:007. Building the Phoenix of tomorrow. #DoWorkThatMakesPhoenixWork City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.