Repo Coordinator II

About the role

Help to mitigate losses by coordinating the repossession of delinquent collateralized consumer bank auto and recreational vehicle loans (e.g., boats, RVs, motorcycles).

Works 200+ accounts per week with direct contact with external repossession agent vendors, attorneys, law enforcement, and customers.

Responsibilities

• Receive referrals from in-house Collections departments, typically at the 85 day past due point, or by way of voluntary repossessions.
• Coordinate the repossession and transportation of collateral with a dedicated list of external repossession agents.
• Ensure repossession agents are provided with all necessary and accurate information to successfully recover collateral.
• Interact with in-house collectors, external vendors, attorneys, and law enforcement to ensure successful recovery of collateral.
• Research value of collateral to provide information to the Remarketing Team to determine the cost and benefit of repossession activity.
• Perform skip-tracing as necessary to locate collateral if repossession agents are unable to locate collateral after two attempts.
• Make customer contact to coordinate payments or collateral surrender.
• Perform collections activities as needed.
• Negotiate settlements with mechanic’s lien holders, impound lots, marinas, dealerships, etc.
• Participate in audits at vendor sites as requested by management.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Requirements

• A combined minimum of 3 years’ higher education and/or relevant work experience.
• Ability to travel up to 10% of the time.

Preferred Qualifications

• Bachelor’s degree.
• Collections or repossession experience.
• Knowledge of M&T Bank systems.

Pay

The pay range for this position is $20.55 - $34.25 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America