Account Coordinator - Post Repo

About the role

This remote, full-time role supports customers and recovery partners through accurate and responsive account coordination. You will manage accounts within an internal workflow while ensuring service-level commitments are consistently met. The position combines customer service, account management, communication, and financial or automotive industry knowledge. You will handle inbound inquiries, conduct outbound calls, and coordinate information across internal teams and external partners. Attention to detail and clear communication will be essential to keeping account activity organized and customer interactions effective. You will join a collaborative, technology-enabled environment where ownership, curiosity, and service excellence are highly valued. The role offers an opportunity to strengthen your account management skills while contributing directly to a smooth and reliable customer experience.

Accountabilities

• Process and maintain accounts within the internal queue while meeting established service-level agreements and time commitments.
• Respond to inbound inquiries from internal and external customers with professionalism, accuracy, and a customer-first approach.
• Initiate calls to customers and recovery vendors to gather information, provide updates, and support account resolution.
• Collaborate with other departments to resolve issues, share relevant information, and maintain expected customer service levels.
• Collect, verify, document, and communicate complete and accurate account information using the appropriate systems, tools, and procedures.
• Organize competing requests and account activities efficiently while ensuring deadlines and service expectations are consistently met.
• Build positive relationships with internal and external stakeholders through responsive communication and dependable follow-through.

Requirements

• 1–2 years of experience in customer service, finance, automotive, account coordination, or a related field.
• High school diploma or equivalent required; a Bachelor's degree is preferred.
• Demonstrated ability to manage accounts, inquiries, and multiple priorities with strong attention to detail.
• Excellent written and verbal communication skills, with the ability to communicate information clearly and professionally.
• Strong customer-service orientation and interpersonal skills, with a genuine commitment to supporting internal and external customers.
• Ability to work independently, stay organized, and efficiently meet internal and external deadlines.
• Comfortable using computer systems and digital workplace tools, including Google Workspace applications.
• Strong problem-solving and information-gathering abilities, with the judgment to use appropriate procedures and resources.

Nice to have

• Experience working with web-based technology.
• Additional experience in finance, automotive, account management, or related industries.

Benefits

• Hourly compensation: $19.00–$20.00 USD.
• Fully remote, full-time work opportunity.
• Medical, dental, and vision benefits with employer HSA contributions and FSA options for eligible U.S. employees.
• Immediately vested 401(k) with company matching.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave for eligible U.S. employees.
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D coverage.
• Robust Employee Assistance Program.
• Employer-paid volunteer day.
• Tuition reimbursement for eligible programs.
• Opportunities to expand your skills and share your knowledge within a global, publicly traded organization.
• Culture focused on internal promotions, diverse career paths, and meaningful professional advancement.
• Consistent weekday schedule: Monday–Friday, 12:00 PM–9:00 PM EST.