Repayment (Collections) Supervisor

We need to output HTML fragment with sections: About the role? The posting includes overview, responsibilities, qualifications, etc. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. No Job ID. Remove boilerplate. We need to preserve all substantive info. Let's parse content. First paragraph: Founded by educators... description of MSGCU. That's about the organization, could be "About the role"? Actually "About the role" maybe includes overview of role and company. Could put that in

under About the role. Then "Overview of Responsibilities: Supervises the daily activities..." That's responsibilities. Then "Essential Duties And Responsibilities" list many bullet-like sentences. Those are responsibilities. Then "Essential Preparation And Experience": Associate degree... etc. That's qualifications/requirements. Then "Essential Knowledge, Skills, And Abilities": knowledge, skills, abilities. Then "Working Conditions": maybe not a required heading; could be part of Requirements? Not listed headings but we could include under Requirements? The instruction says use those headings only; we can omit if not needed. Then "Compensation And Benefits": includes base salary, benefits. That's Pay and Benefits sections. We need separate Pay and Benefits sections if content exists. Pay: base salary starts at $62,500/year. Benefits: health, dental, vision, HSA, 401k match, holidays, PTO. Schedule: not mentioned; we should not create Schedule section. We should not include filler like "commensurate with experience". Not present. We need to output only HTML fragment, no /. Use

for each section heading, then content:

for prose,

• for lists. We need to decide what goes where. About the role: include company overview and maybe overview of responsibilities? Could combine overview. Let's put company description and maybe brief role overview. Responsibilities: list duties. Could be a
  of responsibilities. Requirements: maybe include education and experience (Essential Preparation And Experience). Could be Requirements. Qualifications: maybe include knowledge, skills, abilities? Actually Qualifications could be knowledge, skills, abilities. But we have separate Skills heading. The instruction includes Skills as a possible heading. We could put Knowledge, Skills, And Abilities under Skills. Or we could put under Qualifications. Let's follow typical: Requirements = education/experience; Qualifications = knowledge/skills/abilities; Skills = maybe specific skills like Microsoft Office. But we have both. To avoid thin sections, we can combine. We have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only those with real content. Let's map: - About the role: company overview and role overview (first paragraph + maybe "Overview of Responsibilities:" sentence). Could be prose. - Responsibilities: list of duties from "Essential Duties And Responsibilities". Could be many items; we can break into
  • each sentence. - Requirements: education and experience (Essential Preparation And Experience). Could be
    . - Qualifications: maybe "Essential Knowledge, Skills, And Abilities". Could be
    . - Skills: maybe specific skills like Microsoft Office proficiency, learning new systems, etc. Could be part of Qualifications but we can separate: maybe list Microsoft Office, interpersonal skills, etc. But to avoid thin, maybe we combine Knowledge, Skills, And Abilities into Qualifications and not create Skills section. However instruction says we can include Skills heading if we have content. We have content: "Superior interpersonal skills", "Strong aptitude for learning new collections systems", "Proficient in Microsoft Office software". That's skills. Could make Skills section. But we also have "Thorough knowledge of collections policies and procedures" etc which is knowledge. Could be Qualifications. Thus we can have: Qualifications: knowledge (collections policies, financial institution knowledge). Skills: interpersonal, learning aptitude, Microsoft Office. Let's do that. Benefits: health, dental, vision, HSA, 401k, holidays, PTO. Pay: base salary $62,500/year. Schedule: none -> omit. Working Conditions: not a heading; we could maybe include under Requirements? But not needed. We must not include boilerplate like "Information about our comprehensive total rewards package can be found here." That's a link; we should remove. Also remove "We are financial champions..." etc? That's part of About the role. Let's craft. HTML:

    About the role

    Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more than 70 years and welcomes everyone in Michigan to bank with us. As the sixth largest credit union in Michigan, MSGCU has 24 branch offices in southeast Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row. If you have a passion for helping people and providing exceptional and dependable service, we want you on our team! The Collections/Repayments position supervises the daily activities of the Repayment Department, including collection of delinquent loans, charged off loans, share accounts, foreclosures, and related activity in accordance with MSGCU’s policies and state and federal regulations, aligned with our desired member experience.

    Responsibilities

    • Serves as a subject matter expert regarding the collection of delinquent loans, charged off loans, share and checking accounts, foreclosures, and related activity.
    • Makes sound and timely decisions related to the Repayments function that keep the organization moving forward.
    • Delivers a superior member experience by effectively managing the Repayments team and ensuring a consistent, professional, and respectful approach to collections activity.
    • Ensures team members listen for cues to determine members’ needs and courteously resolve member problems by suggesting applicable solutions.
    • Directs the Repayments team’s work by providing clear direction, removing obstacles, delegating, and empowering.
    • Develops the team’s knowledge, skills, and abilities to ensure continued effectiveness.
    • Holds self and team accountable to meet commitments and achieve goals.
    • Monitors performance and takes corrective action as necessary when objectives are not attained and conducts accurate and straightforward performance evaluations.
    • Ensures that records, with regard to all aspects of collections, are systematically maintained and updated in an accurate, timely and thorough manner.
    • Prepares and ensures preparation of monthly and recurring reports and analysis regarding key collections metrics as assigned.
    • Supervises loan modifications and workouts with members and reviews recommendations with Repayment Manager as needed.
    • Supervises Repayment Solution Specialists effectiveness by ensuring that specific actions on collection accounts (e.g., legal action, repossession) are authorized and acted upon in ways that align with MSGCU’s expectations; ensuring that the desired member experience is achieved in a professional and respectful manner; and collaborating with other managers and colleagues.
    • Builds and retains an effective, high‑performing team that applies their diverse skills and perspectives to achieve common goals.
    • Drives engagement by aligning individual goals with organizational objectives and creating a healthy environment where team members are inspired to do their best and achieve results.
    • Reinforces team’s efforts for correctly identifying areas of financial strength.
    • Effectively communicates using various forms of communication (written, verbal, presentation) and understands the unique needs of different audiences.
    • Tactfully resolves member concerns and inquiries in a manner consistent with MSGCU Values.
    • Supervises aspects of the pre‑foreclosure, full foreclosure, sheriff sales, short sales, vacancy, redemption, and preservation of real property.
    • Achieves similar effectiveness in team members by developing knowledge, skills and abilities.
    • Gains the confidence and trust of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values.
    • Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
    • Models self‑development by actively seeking new ways to grow and be challenged, and exhibits self‑awareness by soliciting feedback and uses self‑reflection to gain productive insight into personal strengths and weaknesses.
    • Models resiliency by maintaining a positive attitude and rebounding from setbacks and adversity when facing difficult situations.
    • Represents MSGCU at trade functions, professional organizations, and community activities.

    Requirements

    • Associate degree, professional degree or certification in a related field, or the equivalent combination of education and relevant work experience.
    • Minimum high school diploma or GED required.
    • 3 years of related, progressively more responsible collections experience, preferably within a financial institution.
    • Supervisory experience preferred.

    Qualifications

    • Thorough knowledge of collections policies and procedures to coordinate the daily functions of the repayments area and respond to team member and member questions.
    • Financial institution knowledge with demonstrated subject‑matter experience.

    Skills

    • Superior interpersonal skills necessary to resolve member and team member concerns.
    • Strong aptitude for learning new collections systems.
    • Proficient in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.

    Benefits

    • Medical, dental and vision coverage available on the first day.
    • Option to choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family).
    • If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k).
    • 12 paid holidays and up to 120 hours of PTO your first year of service (pro‑rated based on start date).
    • Discounts on loans and phone service.

    Pay

    Base salary starts at $62,500 per year.

    We should not include Schedule. Also ensure no duplicate content. Check we didn't include any boilerplate like "Information about our comprehensive total rewards package can be found here." Not included. Check for any mention of "Competitive salaries are just the starting point..." we captured base salary. Also "Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job." We captured health benefits, PTO, 401k, discounts. Good. We didn't include "Base salary starts at $62,500 / yearMedical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service