Repair Supervisor - GA

Leads day-to-day operations of the Southern Cross repair and calibration facility in Peachtree Corners, GA. Manages technicians and shipping/receiving staff to ensure timely and accurate processing of repair, calibration, and warranty work orders, while maintaining inventory for repair consumables and instrument/parts sales. Serves as the operational point of contact for the Products LOB and reports directly to the VP of Products.

Responsibilities

• Team Management
  • Directly supervise repair technicians and shipping/receiving personnel
  • Assign and prioritize work orders to maintain throughput and meet turnaround targets
  • Conduct performance evaluations, provide coaching, and identify training needs
  • Coordinate staffing coverage and cross-training to support operational continuity
• Operations and Workflow
  • Oversee the end-to-end repair workflow: RMA intake, evaluation and triage, repair and calibration, QC, and outbound shipping
  • Ensure all work is performed in accordance with current SOPs for instrument repair and calibration
  • Monitor work order status and intervene to resolve bottlenecks or quality issues
  • Ensure calibration certificates and repair documentation are completed accurately and on time
  • Coordinate warranty repairs in accordance with manufacturer agreements
• NetSuite Transactions
  • Monitor open repair and warranty work orders in NetSuite and ensure accurate, timely transaction processing
  • Assist technicians with NetSuite data entry and error resolution
  • Review and validate labor, parts, and service entries against physical work performed
  • Support month-end close by ensuring all completed work orders are fully processed and invoiced
• Inventory Management
  • Maintain adequate stock levels of repair parts, calibration gas, consumables, and instrument sales inventory
  • Conduct periodic cycle counts and reconcile physical inventory to NetSuite records
  • Identify reorder needs and coordinate purchasing with appropriate internal contacts
  • Minimize obsolete or excess inventory through proactive monitoring
• Reporting and Leadership Communication
  • Prepare and deliver regular operational reports to the VP of Products covering throughput, turnaround time, warranty claim volume, inventory status, and technician productivity
  • Track and report key metrics: units received, units completed, units pending, BER rate, and warranty vs. non-warranty mix
  • Flag capacity constraints, equipment needs, or process gaps as they arise
  • Support operational reporting tied to Teledyne GMI warranty invoicing requirements (monthly submission within 5 days of month-end)

Requirements

• 3+ years of experience in a repair, service, or manufacturing environment
• Prior supervisory or lead technician experience
• Demonstrated ability to read and follow technical SOPs and work instructions
• Experience with an ERP or work order management system (NetSuite preferred)
• Strong attention to detail and ability to manage multiple priorities in a shop-floor environment
• Effective written and verbal communication skills

Preferred Qualifications

• Experience with gas detection instruments or other field measurement equipment
• Familiarity with calibration documentation and NIST traceability requirements
• Background in shipping/receiving operations, including carrier management and packaging standards
• Experience preparing operational reports for management review

Working Conditions

• Primarily shop/lab environment; occasional exposure to calibration gases in a ventilated space
• May require occasional lifting up to 40 lbs
• Standard Monday through Friday schedule; additional hours may be required during high-volume periods or month-end close
• This is an onsite position; not remote