Rep, Mobile Examiner - (P/T) - ExamOne/Walnut Creek, CA area

Responsibilities

• Ensures all specimens are collected accurately and on time.
• Collections specimens according to established procedures.
• Conducts in-center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG.
• Completes application packets and other paperwork accurately.
• Labels, centrifuges and splits specimens as required by test order.
• Uploads and completes cases in portal within 24 hrs on weekdays and within 48 hrs on weekends.
• Packages specimens for transport and ships to lab indicated on work orders.
• Maintains records of each specimen collected each day.
• Supports Record Deletion process when directed by Management.
• Submits original paperwork to destination.
• Provides customer service to clients.
• Fulfills follow-up appointments and updates client status.
• Confirms exams with clients day before appointment and updates case status at time of confirmation.
• Corrects non-applicant errors within a 24 hour timeframe.
• Sets up and submits accurate time and travel logs as directed by management and on time.
• Sets up and submits accurate expense forms, if applicable, on the required day.
• Properly clocks in and out for work assignments.
• Provides travel logs when applicable.
• Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Be aware of smoke residue and heavy fragrances.
• Wear company issued identification badge at all times during work assignments.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Communicates appropriately with customers, agents, applicants, coworkers and the general public.
• Communicates all unresolved problems immediately to the appropriate Manager or Supervisor.
• Remains polite and courteous at all times.
• Additional responsibilities required of Mobile Examiner.
• Ensures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance.
• Disposes of biohazard containers when scheduled.
• Affords periodic inventory counts, reports shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed.
• Provides supply orders as specified by Branch Manager.
• Works effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP’s, advising Manager or Supervisor of any issues or problems as they arise.
• Performs other department-related clerical duties when assigned.
• Answers phone and dispatch calls when assigned.
• Participates on teams and special projects when asked.
• Assists Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
• With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, acts as mentor and resource person for new employees providing support for department protocols, practices and procedures.
• Affords distribution of technical information and communications to the work group.
• Flexible travel (up to 25 mile radius) and flexible work hours.
• Maintains dates of availability and dates unavailable in Examview.
• All other duties as assigned, within scope of the position.

Qualifications

• Minimum 100 documented successful blood draws required.
• Minimum one-year phlebotomy experience.
• Experience with pediatric and geriatric patients is a plus.
• Preferred urine or hair follicle collection and EKG experience.
• High School Diploma or Equivalent.
• Phlebotomy or Medical Assistant certification.