Rep, Mobile Examiner - (P/T) - ExamOne/Orange, CA area

Responsibilities

• Ensures all specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Conducts in-center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG.
• Captures specimens for pre-employment drug screenings and other Quest Diagnostics services.
• Completes application packets and other paperwork accurately.
• Labels, centrifuges, and splits specimens as required by test orders.
• Uploads and completes cases in portal within 24 hours on weekdays and within 48 hours on weekends.
• Packages specimens for transport and ships to labs as per work orders.
• Maintains records of each specimen collected each day.
• Supports the Record Deletion process when directed by Management.
• Sends original paperwork to destinations.
• Provides customer service to clients.
• Fulfills follow-up appointments and updates client status.
• Confirms exams with clients the day before the appointment and updates case status upon confirmation.
• Corrects non-applicant errors within a 24-hour timeframe.
• Submits accurate time and travel logs as directed by management and on time.
• Submits accurate expense forms, if applicable, on the required day.
• Properly clocks in and out for work assignments.
• Provides travel logs when applicable.
• Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Be aware of smoke residue and heavy fragrances.
• Wear company issued identification badge at all times during work assignments.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification, and a helpful statement.
• Communicates appropriately with customers, agents, applicants, coworkers, and the general public.
• Communicates all unresolved problems immediately to the appropriate Manager or Supervisor.
• Remains polite and courteous at all times.

Qualifications

• Minimum 100 documented successful blood draws required.
• Minimum one-year phlebotomy experience.
• Experience with pediatric and geriatric patients is a plus.
• Preferred urine or hair follicle collection and EKG experience.
• High School Diploma or Equivalent.
• Phlebotomy or Medical Assistant certification.

About the Role

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.