Rep, Mobile Examiner - (P/T) - ExamOne/Glendale, CA area

Responsibilities

• Ensures all specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Conducts in-center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG.
• Colls specimens for pre-employment drug screenings and other Quest Diagnostics services.
• Completes application packets and other paperwork accurately.
• Lables, centrifuges and splits specimens as required by test order.
• Uploads and completes cases in portal within 24 hrs on weekdays and within 48 hrs on weekends.
• Packages specimens for transport and ships to lab indicated on work orders.
• Maintains records of each specimen collected each day.
• Supports Record Deletion process when directed by Management.
• Submits original paperwork to destination.
• Provides customer service to clients.
• Follows current Examiner’s Manual.
• Reads, understands and complies with departmental policies, protocols and procedures.
• Maintains all appropriate Phlebotomy logs.
• Maintains error rate of no more than 3%.
• Confirms exams with clients day before appointment and updates case status at time of confirmation.
• Corrects non-applicant errors within a 24 hour timeframe.
• Submits accurate time and travel logs as directed by management and on time.
• Submits accurate expense forms, if applicable, on the required day.
• Properly clocks in and out for work assignments.
• Provides travel logs when applicable.
• Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Be aware of smoke residue and heavy fragrances.
• Wear company issued identification badge at all times during work assignments.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Communicates appropriately with customers, agents, applicants, coworkers and the general public.
• Communicates all unresolved problems immediately to the appropriate Manager or Supervisor.
• Remains polite and courteous at all times.

Qualifications

• Minimum 100 documented successful blood draws required.
• Minimum one-year phlebotomy experience.
• Experience with pediatric and geriatric patients is a plus.
• Preferred urine or hair follicle collection and EKG experience.

Physical And Mental Requirements

• Sitting for periods of time.
• Standing while performing work.
• Driving to and from work assignments.
• Lifting no more than 40 pounds.
• Able to multitask.
• Must be flexible and available based on staffing requirements; weekends, holidays and overtime.
• May be required to work occasional on-call duties weekends, evenings and early AM.
• Must have a valid driver license and clean driving record with access to dependable/insured transportation.

About The Role

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.