Rep, Mobile Examiner - (P/T) - ExamOne/Hoover, AL area

About the Role

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner provides field coverage to ensure mobile exams are completed accurately and on time. The role maintains a safe and professional environment for applicants, clients, and employees, and performs all aspects of an insurance exam—including specimen collection and processing—following established practices and procedures. The examiner may also act as a coach, mentor, instructor, and resource for new employees who have completed the required phlebotomy training program.

Responsibilities

• Ensure all specimens are collected accurately and on time.
• Collect specimens according to established procedures.
• Conduct in‑center and mobile exams, including basic vitals, medical histories, venipuncture, urine collection, and EKG.
• Collect specimens for pre‑employment drug screenings and other Quest Diagnostics services.
• Complete application packets and other paperwork accurately.
• Label, centrifuge, and split specimens as required by test order.
• Upload and complete cases in the portal within 24 hours on weekdays and within 48 hours on weekends.
• Package specimens for transport and ship to the lab indicated on work orders.
• Transport specimens, supplies, equipment, and materials safely and timely to the appropriate destination.
• Maintain daily records of each specimen collected.
• Support the Record Deletion process when directed by Management.
• Submit original paperwork to destination.
• Provide customer service to clients.
• Follow the current Examiner’s Manual and departmental policies, protocols, and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies, Employee Handbook, Quality Assurance Manual).
• Maintain all appropriate phlebotomy logs and keep error rate at no more than 3 %.
• Confirm exams with clients the day before appointment and update case status at time of confirmation.
• Correct non‑applicant errors within a 24‑hour timeframe.
• Submit accurate time and travel logs and expense forms as directed and on time.
• Clock in and out for work assignments and provide travel logs when applicable.
• Adhere to departmental and company grooming, dress code, and lab coat policies; wear company‑issued identification badge at all times.
• Report to work on time and follow attendance guidelines.
• Answer the telephone in a friendly, helpful manner, identifying the company and providing a helpful statement.
• Communicate appropriately with customers, agents, applicants, coworkers, and the public; escalate unresolved problems to the appropriate manager or supervisor.
• Maintain a polite and courteous demeanor at all times.
• Ensure work areas are neat, clean, and in good repair; advise manager or supervisor of needed repairs and maintenance.
• Dispose of biohazard containers according to schedule.
• Assist with periodic inventory counts, report shortages, and stock supplies as needed.
• Provide supply orders as specified by the Branch Manager.
• Work effectively with staff to ensure compliance with dress code, EHS & QA requirements, customer service requirements, and SOPs; advise manager or supervisor of any issues.
• Perform other department‑related clerical duties when assigned, including answering phone and dispatch calls.
• Participate on teams and special projects as requested.
• Assist manager or supervisor with implementation of SOPs for examiner services per Quest Diagnostics guidelines.
• Act as mentor and resource for new employees, providing support for department protocols, practices, and procedures.
• Assist with distribution of technical information and communications to the work group.
• Travel flexibly within a 25‑mile radius and work flexible hours; maintain availability dates in Examview.
• Use company iPad or specified electronic device as required.
• Perform all other duties within the scope of the position as assigned.

Qualifications

• Minimum 100 documented successful blood draws.
• At least one year of phlebotomy experience.
• Experience with pediatric and geriatric patients is a plus.
• Preferred: experience with urine or hair follicle collection and EKG.
• Physical requirements: ability to sit for periods, stand while performing work, drive to assignments, lift no more than 40 pounds.
• Must be flexible and available based on staffing needs, including weekends, holidays, overtime, and occasional on‑call duties (evenings, early mornings).
• Valid driver’s license with a clean driving record and access to dependable, insured transportation.

Skills

• Excellent interpersonal and communication skills.