2nd Shift Contact Center Representative (Tue-Sat, 3p-Midnight) w/Onsite Training- Hoover, AL

About the role

If you are passionate about making a difference in the lives of others, you’ll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions’ Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day. Our Contact Center Bankers help enrich our customers’ lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers. Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education. Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long‑term needs on every contact.

Responsibilities

• Answer customer questions and solve problems to provide effortless banking experiences
• Provide solutions that meet immediate and long‑term customer needs
• Become an expert in a wide range of banking products and services
• Help customers identify the next step to accomplish their financial goals
• Offer advice, guidance, and education on banking products and services
• Put the customer first by applying core values in every interaction

Requirements

• High school diploma or GED
• Onboarding includes three weeks’ instructor‑led training and two to four weeks on‑the‑job training
• Ability to accurately observe stable and scrolling on‑screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on‑screen selections
• Ability to work at a computer for extended periods of time
• For remote work: download speed ≥ 50 Mbps, upload speed ≥ 5 Mbps; must test on speedtest.net or provide documentation; must be directly connected to the Internet Router via Ethernet cable (satellite, Wi‑Fi, Wi‑Fi extenders not allowed)
• Proximity to Hoover, AL required
• Position requires tracking of time and is eligible for overtime under the non‑exempt FLSA classification for hours worked over 40 per week

Qualifications

• One (1) year of customer service or