Contact Center Fraud Representative - Onsite Hoover, AL

About the role

The Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud. This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Primary Responsibilities

• Answers calls from customers that are fraud related
• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Coincides problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Works with either close supervision or under clearly defined procedures

Requirements

• High School Diploma or GED
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

Preferences

• One (1) year of customer service or related experience

Skills And Competencies

• Ability to adhere to policies, procedures, and guidelines
• Ability to multi-task and work in a fast-paced environment
• Ability to solve problems
• Basic computer skills and ability to navigate various systems
• Basic customer service skills
• General knowledge of banking
• General knowledge of fraud monitoring or fraud claims process
• Strong verbal, written communication, and organizational skills
• Time management skills

Shift Training

• Shift: Monday-Friday 8AM-5PM
• Monday-Friday in the office 10:00am - 7:00pm CST (one day off during the week either Tuesday, Wednesday, or Thursday)
• Every Saturday or Sunday 10:00am – 7:00pm CST you will work remotely
• Your off day will be based on the needs of the business

Technical Specifications

• Download speed of at least 50 megabits per second (Mbps)
• Upload speed of at least 5 megabits per second (Mbps)
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Must be directly connected to the Internet Router via ethernet cable

Location Details

Riverchase Operations Center
Location: Hoover, Alabama

Equal Opportunity Employer

including Disabled/Veterans

Job applications

Regions accepts job applications electronically through our career site for a minimum of five business days from the date of posting.