Contact Center Fraud Representative - Onsite Kingwood, TX

About the role

At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud.

Responsibilities

• Answers calls from customers that are fraud related
• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

Preferences

• One (1) year of customer service or related experience

Skills and competencies

• Ability to adhere to policies, procedures, and guidelines
• Ability to multi-task and work in a fast-paced environment
• Ability to solve problems
• Basic computer skills and ability to navigate various systems
• Basic customer service skills
• General knowledge of banking
• General knowledge of fraud monitoring or fraud claims process
• Strong verbal, written communication, and organizational skills
• Time management skills

Shift and training

• Training shift: Monday–Friday 8:00 AM–5:00 PM
• Regular shift: Monday–Friday in the office 10:00 AM–7:00 PM CST (one day off during the week — Tuesday, Wednesday, or Thursday — based on business needs) and every Saturday or Sunday 10:00 AM–7:00 PM CST working remotely
• Next training class scheduled for Monday, November 30, 2026

Additional preferences

• Experience with Financial Crimes/Fraud is highly preferred
• Prior experience in a high-volume call center environment

Remote work technical requirements

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications are required:

• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information.
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information.
• Must test on speedtest.net to confirm download speed or provide documentation from provider.
• Must be directly connected to the Internet router via ethernet cable. Satellite Internet, Wi‑Fi, and Wi‑Fi extenders are not allowed.

Geographic requirement

This position must be within a reasonable distance of Kingwood, TX. Regions will not provide relocation assistance; relocation would be at the candidate's expense. Exceptions to the geographic location requirement may be made for current Regions associates who already work remotely.

Position type

Full time

Compensation details

Pay ranges are job specific and provided as a point‑of‑market reference for compensation decisions. Other factors that directly impact pay include experience, skills, knowledge, contribution, job location, and performance in the job role.

• Minimum Job Range Target: $40,101.51 USD
• Median: $48,174.00 USD

This job is not incentive eligible.

Benefits

Regions offers a flexible, comprehensive benefits package. The following is a synopsis for informational purposes and is not a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401(k) with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location details

Kingwood Annex Location: Kingwood, Texas