Rep, Mobile Examiner - (P/T) - ExamOne/Baltimore, MD area

Responsibilities

• Ensures all specimens are collected accurately and on time.
• Collections specimens according to established procedures.
• Conducts in-center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG.
• Completes application packets and other paperwork accurately.
• Labels, centrifuges, and splits specimens as required by test order.
• Uploads and completes cases in portal within 24 hrs on weekdays and within 48 hrs on weekends.
• Packages specimens for transport and ships to lab indicated on work orders.
• Maintains records of each specimen collected each day.
• Supports Record Deletion process when directed by Management.
• Sends original paperwork to destination.
• Provides customer service to clients.
• Fulfills follow-up tasks such as confirming exams with clients, updating case status, correcting non-applicant errors, submitting accurate time and travel logs, and submitting accurate expense forms.
• Submits accurate time and travel logs as directed by management and on time.
• Communicates appropriately with customers, agents, applicants, coworkers, and the general public.
• Answers the telephone in a friendly and helpful manner.
• Remains polite and courteous at all times.
• Additional responsibilities required of Mobile Examiner:
  • Ensures facilities or work areas are neat, clean, and in good repair.
  • Takes appropriate action to advise Manager or Supervisor of required repairs and maintenance.
  • Disposes of biohazard containers when scheduled.
  • Affords assistance with periodic inventory counts, reports shortages and problems to Manager or Supervisor as they occur.
  • Stocks supplies as needed.
  • Provides supply orders as specified by Branch Manager.
  • Works effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements, and SOPs.
  • Advise Manager or Supervisor of any issues or problems as they arise.
  • Performs other department-related clerical duties when assigned.
  • Answers phone and dispatch calls when assigned.
  • Participates on teams and special projects when asked.
  • Assists Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
  • With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, acts as mentor and resource person for new employees providing support for department protocols, practices, and procedures.
  • Aids in the distribution of technical information and communications to the work group.
  • Flexible travel (up to 25 mile radius) and flexible work hours.
  • Maintains dates of availability and dates unavailable in Examview.

  Qualifications

  • Minimum 100 documented successful blood draws required.
  • Minimum one-year phlebotomy experience.
  • Experience with pediatric and geriatric patients is a plus.
  • Preferred urine or hair follicle collection and EKG experience.
  • High School Diploma or Equivalent.
  • Phlebotomy or Medical Assistant certification.

  About the Role

  Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.