Rep, CRO Mobile Examiner - (P/T) - ExamOne/Baltimore MD area

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner provides coverage in the field, ensuring mobile exams are completed accurately and on time. Maintains a safe and professional environment for applicants, clients, and employees, and performs all aspects of an insurance exam, including specimen collection and processing. May also act as a coach, mentor, instructor, and resource for new employees who have completed the required phlebotomy training program.

Responsibilities

• Ensures all specimens are collected accurately and on time.
• Collects specimens according to established procedures, including basic vitals, medical histories, venipuncture, urine collection, and EKG.
• Conducts in-center and mobile exams, as well as pre-employment drug screenings and other Quest Diagnostics services.
• Completes application packets and other paperwork accurately.
• Labels, centrifuges, and splits specimens as required by test order.
• Uploads and completes cases in the portal within 24 hours on weekdays and 48 hours on weekends.
• Packages specimens for transport and ships to the lab indicated on work orders.
• Safely and timely transports specimens, supplies, equipment, and materials to appropriate destinations.
• Maintains records of each specimen collected daily.
• Supports the Record Deletion process when directed by Management.
• Submits original paperwork to the destination.
• Provides customer service to clients.
• Follows the current Examiner’s Manual and complies with departmental policies, protocols, and procedures.
• Maintains all appropriate Phlebotomy logs and an error rate of no more than 3%.
• Confirms exams with clients the day before the appointment and updates case status at the time of confirmation.
• Corrects non-applicant errors within a 24-hour timeframe.
• Submits accurate time and travel logs as directed by management and on time.
• Submits accurate expense forms, if applicable, on the required day.
• Properly clocks in and out for work assignments and provides travel logs when applicable.
• Demonstrates organizational commitment and adheres to grooming, dress code, and lab coat policies.
• Reports to work on time following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, incorporating company name, self-identification, and a helpful statement.
• Communicates appropriately with customers, agents, applicants, coworkers, and the general public.
• Ensures facilities or work areas are neat, clean, and in good repair; disposes of biohazard containers as scheduled.
• Assists with periodic inventory counts, reports shortages, and stocks supplies as needed.
• Works effectively with staff to ensure compliance with dress code, EHS & QA requirements, customer service requirements, and SOPs.
• Performs other department-related clerical duties when assigned, such as answering phones and dispatch calls.
• Participates in teams and special projects when asked.
• Assists with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
• Acts as a mentor and resource person for new employees, providing support for department protocols, practices, and procedures.
• Assists with the distribution of technical information and communications to the work group.
• Flexible travel (up to 25-mile radius) and flexible work hours; maintains availability dates in Examview.
• Required use of company iPad or specified electronic device.

Requirements

• Minimum 100 documented successful blood draws required.
• Minimum one-year phlebotomy experience.
• Experience with pediatric and geriatric patients is a plus.
• High School Diploma or Equivalent.
• Phlebotomy or Medical Assistant certification.
• Valid driver’s license and clean driving record with access to dependable/insured transportation.

Preferred Qualifications

• Urine or hair follicle collection experience.
• EKG experience.

Physical and Mental Requirements

• Sitting for periods of time.
• Standing while performing work.
• Driving to and from work assignments.
• Lifting no more than 40 pounds.
• Ability to multitask.
• Flexible availability based on staffing requirements, including weekends, holidays, and overtime.
• May be required to work occasional on-call duties, weekends, evenings, and early mornings.

Skills

• Excellent interpersonal and communication skills.
• Good organization, communication, and ability to manage concerns professionally.
• Basic computer skills in Microsoft Office with the ability to learn new software.
• Ability to make decisions based on established procedures and exercise good judgment.
• Ability to work in a rapidly changing environment.

Pay

$15.21 - $21.41 / hour. Salary offers are based on relevant skills, training, experience, education, certifications, market, and organizational factors.

Benefits

• 401(k) Plan with eligibility after one month.
• After one year, a fully vested company match up to 5% of pay.