Rep, CRO Mobile Examiner - (P/T) - ExamOne/Birmingham AL area

About the role

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner provides coverage in the field, ensuring that mobile exams are completed accurately and on time. This role maintains a safe and professional environment for applicants, clients, and employees, performing all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. The Mobile Examiner may also act as a coach, mentor, instructor, and resource person for new employees who have completed the required phlebotomy training program.

Responsibilities

• Ensures all specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Conducts in-center exams and mobile exams, including taking basic vitals, medical histories, venipuncture, urine collection, and EKG.
• Collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
• Completes application packets and other paperwork accurately.
• Labels, centrifuges, and splits specimens as required by test order.
• Uploads and completes cases in the portal within 24 hours on weekdays and within 48 hours on weekends.
• Packages specimens for transport and ships them to the lab indicated on work orders.
• Ensures the safe and timely transporting of specimens, supplies, equipment, and materials to the appropriate destination.
• Maintains records of each specimen collected daily.
• Supports the Record Deletion process when directed by Management.
• Submits original paperwork to the destination.
• Provides customer service to clients.
• Follows the current Examiner’s Manual and complies with departmental policies, protocols, and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies, Employee Handbook, Quality Assurance Manual).
• Maintains all appropriate Phlebotomy logs and an error rate of no more than 3%.
• Confirms exams with clients the day before the appointment and updates the case status at the time of confirmation.
• Corrects non-applicant errors within a 24-hour timeframe.
• Submits accurate time and travel logs as directed by management and on time.
• Submits accurate expense forms, if applicable, on the required day.
• Properly clocks in and out for work assignments and provides travel logs when applicable.
• Demonstrates organizational commitment and adheres to departmental and company codes of grooming, dress, and lab coat policies.
• Wears a company-issued identification badge at all times during work assignments.
• Reports to work on time, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, incorporating the company name, self-identification, and a helpful statement.
• Communicates appropriately with customers, agents, applicants, coworkers, and the general public, reporting unresolved problems to the appropriate Manager or Supervisor.
• Ensures facilities or work areas are neat, clean, and in good repair, advising the Manager or Supervisor of required repairs and maintenance.
• Disposes of biohazard containers when scheduled.
• Assists with periodic inventory counts, reports shortages and problems to the Manager or Supervisor, and stocks supplies as needed.
• Provides supply orders as specified by the Branch Manager.
• Works effectively with staff to ensure compliance with dress code, EHS & QA requirements, customer service requirements, and SOPs.
• Performs other department-related clerical duties when assigned, such as answering phones and dispatch calls.
• Participates in teams and special projects when asked.
• Assists the Manager or Supervisor with implementing SOPs for examiner services in accordance with Quest Diagnostics guidelines.
• Acts as a mentor and resource person for new employees, providing support for department protocols, practices, and procedures.
• Assists with the distribution of technical information and communications to the workgroup.
• Requires flexible travel (up to a 25-mile radius) and flexible work hours.
• Maintains dates of availability and unavailability in Examview.
• Performs all other duties as assigned, within the scope of the position.
• Required use of a company iPad or specified electronic device.

Requirements

• Minimum 100 documented successful blood draws.
• Minimum one-year phlebotomy experience.
• Experience with pediatric and geriatric patients is a plus.
• Urine or hair follicle collection and EKG experience preferred.

Qualifications

• High School Diploma or Equivalent.
• Phlebotomy or Medical Assistant certification.

Skills

• Excellent interpersonal and communication skills.
• Good organization, communication, and ability to manage concerns of patients and employees professionally.
• Basic computer skills in Microsoft Office with the ability to learn new software.
• Ability to make decisions based on established procedures and exercise good judgment.
• Ability to work in a rapidly changing environment.

Physical and Mental Requirements

• Sitting for periods of time.
• Standing while performing work.
• Driving to and from work assignments.
• Lifting no more than 40 pounds.
• Ability to multitask.
• Flexible and available based on staffing requirements, including weekends, holidays, and overtime.
• May be required to work occasional on-call duties, weekends, evenings, and early mornings.
• Must have a valid driver’s license, a clean driving record, and access to dependable/insured transportation.