Rep, Customer Service 1

Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. Start your journey with OBE and help us build the future. Job Summary Serve customers by providing product and service information, processing quotes and orders, resolving product and service issues, and assisting with cost estimates, product sizing/dimensions, and installation discussions. Essential Duties & Responsibilities Maintain strong knowledge of company products, services, and clientsDocument customer interactions and transactions accuratelyListen attentively to customer needs, demonstrate empathy, and advocate for the customerProcess phone, fax, and email quotes and orders accurately within required cut-off timesEnter faxed, emailed, and phoned-in orders for productionCoordinate between sales and production to meet customer deadlinesMaintain effective communication with sales, production, product, and support teamsCommunicate delivery dates and times to customersResolve product or service issues by identifying causes, recommending solutions, expediting corrections, and following up to ensure resolutionAssist sales staff with expediting orders and communicating with the production floor Skills, Knowledge & Qualifications Minimum 1 year of customer service experience (glass industry preferred)Strong organizational, listening, and communication skillsAbility to read, calculate, and write measurements using number fractionsAbility to read and interpret drawings and specificationsComputer proficiency with accurate numeric data entryAbility to work independently, manage priorities, and meet deadlinesAbility to work efficiently in a fast-paced, team-oriented environmentWillingness to work overtime as requiredExperience in installation, assembly, carpentry, or construction is a plus What OBE Offers You Benefits that benefit you – industry competitive benefits at the lowest cost to the employeeWork-life balance – PTO and holidays, including floating holidays you can chooseCompensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonusesTraining – We will equip you with the knowledge and skills you need to succeed OBE Privacy Policy OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.