Rentals Supervisor, Winter 26/27

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

About the Role

The Rental & Demo Supervisor is responsible for leading the daily operations of Crystal Mountain's Rental and Demo business, including oversight of a team of up to 30 employees and close coordination with Ski Storage and Tune & Repair operations. This position plays a key leadership role in delivering an efficient, welcoming, and high-quality guest experience while driving operational performance, revenue, and team development. This is a seasonal position; though there are opportunities to transition into other resort operations during summer operations.

Responsibilities

• Lead, supervise, and support Rental & Demo employees during daily operations, providing clear direction and maintaining accountability for performance and guest service standards.
• Assign and deploy employees based on business volume, operational needs, employee strengths, and guest flow to maximize productivity and minimize guest wait times.
• Create a positive, inclusive, energetic, and team-focused work environment that encourages employee engagement and delivers a memorable guest experience.
• Provide ongoing coaching, training, recognition, and performance feedback to employees and address performance or conduct concerns in accordance with company policies.
• Identify and resolve employee concerns and operational challenges in a timely and professional manner, escalating issues when appropriate.
• Support employee onboarding and ongoing training to ensure team members are knowledgeable and confident across their assigned areas of the operation.
• Manage employee timekeeping and payroll processes accurately while monitoring labor expenses and adjusting staffing based on business demand.
• Lead by example and maintain a visible presence throughout the operation, particularly during high-volume periods.
• Complete and oversee daily opening and closing procedures, ensuring the facility is clean, organized, properly stocked, secure, and prepared for operation.
• Coordinate with Tune & Repair and Ski Storage operations to maintain efficient workflow, equipment readiness, and consistent guest service across departments.
• Respond quickly to changing business conditions, including high guest volume, equipment shortages, staffing challenges, weather impacts, and other operational needs.
• Maintain and reinforce a culture of exceptional guest service, ensuring employees provide friendly, knowledgeable, efficient, and solution-oriented assistance.
• Actively monitor guest flow and wait times and make real-time staffing or process adjustments to improve throughput and the overall rental experience.
• Handle escalated guest concerns professionally and work toward appropriate resolutions while supporting both the guest and the employee.
• Support other Rental, Demo, Tune & Repair, Ski Storage, Retail, or resort operations as business needs require.
• Perform other job-related duties as assigned.

Requirements

• High School diploma or GED
• Minimum 2 years of management and/or supervisory experience in a high volume rental shop
• Must be able to ski or walk to all locations
• Computer proficiency in sysmanager and Microsoft programs
• Must be able to stand for entire shift
• Must be able to speak English, and enunciate clearly
• Must speak/hear clearly over telephone
• Accustomed to constant customer and staff contact

Skills

• Strong operational and business acumen
• Ability to evaluate daily business needs, make staffing and operational decisions, prioritize workload, and use key performance metrics to improve results
• Positive attitude with strong guest service and communication skills
• Basic mechanical and cash handling experience is desirable

Physical Demands and Working Conditions

• This position is required to work evenings, weekends, and holidays while in operation, both indoors and outdoors
• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis
• Manual dexterity to operate a computer and other common office equipment on a constant basis
• Ability to work for extended periods of time standing, bending, reaching, and speaking on a constant basis
• Abides by all Crystal Mountain employment guidelines

Benefits

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace: Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Pay

$25-27.5 per hour