Rental Operations Coordinator

WMH Solutions is expanding one of the Southeast's fastest-growing equipment rental fleets, and we're looking for a Rental Operations Coordinator who thrives in fast-paced operations and takes pride in keeping customers, equipment, and internal teams connected. This role is the operational hub that ensures equipment is delivered on time, rental commitments are fulfilled, fleet availability stays visible, and customers receive the level of service that keeps them coming back.

About the role

Every successful rental begins long before equipment reaches a customer's facility. It begins with someone making sure every moving piece comes together at exactly the right time—the right equipment, the right customer, the right location, the right documentation, and the right communication. As the Rental Operations Coordinator, you'll help protect customer uptime, support branch operations, and contribute directly to one of the fastest-growing areas of our business.

Responsibilities

• Coordinate incoming rental requests from customers, Sales, and branch teams.
• Schedule equipment deliveries, pickups, transfers, exchanges, and returns.
• Maintain real-time visibility of fleet availability, equipment readiness, and rental status.
• Coordinate re-rent equipment through approved vendors when customer demand exceeds fleet availability.
• Help maximize fleet utilization while minimizing equipment downtime.
• Coordinate equipment movement between branches and customer locations throughout the Southeast.
• Support inventory visibility and equipment allocation.
• Partner with Transportation, Service, Sales, and Operations to keep equipment moving efficiently.
• Resolve scheduling conflicts before they impact customers.
• Monitor equipment status and support continuous operational improvements.
• Serve as the primary communication hub between customers, vendors, branch teams, and internal departments.
• Provide accurate rental updates throughout the equipment lifecycle.
• Support billing, documentation, purchase orders, invoices, and rental records.
• Maintain accurate ERP and rental management system data.
• Deliver a customer experience built on responsiveness, accuracy, and follow-through.

What a Typical Week Looks Like

No two days are exactly alike—and that's one of the reasons people enjoy this role. Throughout the week you'll:

• Coordinate deliveries and pickups.
• Monitor fleet availability.
• Process rental agreements and documentation.
• Manage purchase orders and vendor invoices.
• Communicate with customers regarding equipment status.
• Partner with Sales, Service, Transportation, and Operations.
• Solve scheduling challenges before they become customer problems.

Requirements

• 2+ years of experience in equipment rental, fleet operations, logistics, dispatch, dealership operations, transportation coordination, operations administration, or a related support role.
• Experience managing multiple priorities in a fast-paced environment.
• Strong organizational, communication, and customer service skills.
• Experience with purchase orders, invoicing, inventory tracking, equipment scheduling, or rental documentation.
• Microsoft Office proficiency, including Excel and Outlook.
• Experience with ERP, rental management, fleet management, or business systems preferred.
• Excellent attention to detail and follow-through.
• The ability to work collaboratively across departments while maintaining a customer-first mindset.

Ideal Backgrounds

You may be an excellent fit if you've worked in:

• Equipment Rental
• Material Handling
• Forklift Dealerships
• Heavy Equipment
• Construction Equipment
• Fleet Operations
• Logistics Coordination
• Transportation & Dispatch
• Industrial Operations
• Distribution & Warehousing
• Equipment Service Support
• Dealership Administration

Previous titles may include: Rental Coordinator, Equipment Rental Coordinator, Fleet Coordinator, Fleet Administrator, Dispatch Coordinator, Logistics Coordinator, Transportation Coordinator, Operations Coordinator, Rental Administrator, Equipment Coordinator, or Service Coordinator.

Benefits

• Cell Phone Allowance
• Profit Sharing
• Retirement Benefits
• Medical, Dental & Vision
• Paid Holidays + PTO
• Career Advancement
• Professional Development

Pay

Starting pay: $22–$26/hour (based on experience).

Schedule

Full-Time | Onsite in Charlotte, NC.

About WMH Solutions

At WMH Solutions, we're more than a material handling company—we're a team of professionals committed to helping businesses keep moving. For more than 35 years, we've partnered with manufacturers, distributors, warehouses, and industrial operations throughout the Southeast by delivering innovative material handling equipment, rental solutions, fleet management, automation, aftermarket support, and exceptional customer service. Today, WMH proudly operates 11 locations across North Carolina, South Carolina, Tennessee, Virginia, Georgia, and Alabama, with more than 250 associates supporting thousands of customers every day.

As the exclusive Linde Material Handling dealership throughout much of our territory, we're continually investing in fleet expansion, technology, automation, operational excellence, employee development, and leadership growth. We're building a company where people don't just find a job—they build a career.