Rental Operations Assistant

About the role

ORIX, a leader in the rental and mobility space, is seeking a proactive and detail-oriented Rental Operations Assistant to help maintain the fleet and ensure smooth operations. You will play a crucial part in keeping ORIX’s assets meticulously cleaned, inspected, and prepared for hire, while also assisting with office tasks as needed.

Responsibilities

• Assist in all branch activities to maintain efficient operations.
• Ensure assets are cleaned, inspected, and ready for hire in a timely manner.
• Perform minor repairs on vehicles and trailers, including changing mudflaps, fixing lights, and replacing bulbs.
• Manage vehicle collection and delivery, ensuring yard presentation is always professional.
• Stay informed about all asset classes and equipment specifications across the ORIX Rental and Mobility fleet.
• Handle branch administration, including filing, payment remittance, and preparation of rental agreements.
• Serve as the key point of contact for inbound phone enquiries.
• Process counter, online, and phone enquiries, following through to Rental Reservations.
• Ensure accurate processing of all invoices and rental agreements.

Requirements

• Strong attention to detail and the ability to work independently.
• A keen eye for monitoring and reporting vehicle defects and servicing needs.
• Basic computer skills for organization and administrative tasks.
• Ability to lift manually in a safe manner and perform minor asset repairs.
• Experience in customer service, with transport and/or rental activities preferred.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Valid Motor Vehicle licence required.
• Forklift, MC, HC, or HR driver license desirable.

Benefits

Be part of an innovative and forward-thinking company that values teamwork, safety, and professional development. Enjoy a vibrant work environment, opportunities for growth, and the chance to make a tangible impact in the rental and mobility industry.