Operations Assistant

About the role

The Operations Assistant position at Billingsley Travel Agency focuses on improving workflow control while supporting family and group leisure travel, cruises, all-inclusive trips, theme parks, sports travel, weddings, and honeymoons. Accuracy and traceable follow-through are prioritized over superficial speed.

Quality is measured by ensuring workflow control is accurate enough for others to act on, with unresolved items documented rather than guessed.

Responsibilities

• Coordinate the Operations Assistant workflow by helping the team check incoming requests for completeness.
• Review the workflow by routing work to the correct next step.
• Maintain the workflow by tracking unresolved exceptions through closure.
• Track and document process issues that repeatedly slow execution.
• Own the workflow by keeping recurring work organized by owner and status.
• Ensure remote execution leaves workflow control accurate, secure, traceable, and ready for the next authorized teammate.

Qualifications

• Confidently apply Administrative Support and Operations Assistance within family travel operations.
• Provide Business Support without losing track of exceptions, owners, or deadlines.
• Document Operational Reporting decisions clearly for teammates to follow.
• Use sound judgment in Operations Coordination, especially when escalation is required.

Pay

Base salary: $42,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.