Rental General Mechanic

About the company

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

About the role

The Rental General Mechanic/Service Shop Technician position is responsible for diagnosing, servicing, repairing, and preparation of rental equipment including Caterpillar, JLG and Genie scissors and boom lifts along with other brands in the Cat Rental Store Fleet. This is a skilled technician position working largely independently with guidance from supervisors or service mentors. This individual will report to the Rental Store Manager or Service Manager and serve customers of the Rental Store.

Responsibilities

• Read and interpret technical instruction, service and safety manuals, company policies and procedures
• Work with mechanical, hydraulic, and electric/electronic schematics and wiring diagrams; demonstrate proficiency in the use of test equipment
• Perform high quality repair service on rental equipment and engines
• Respond to customer needs in a positive, safe, and timely manner
• Ensure maximum value for work performed
• Possess and maintain a current, valid state driver’s license (CDL may be required for some positions)
• Work standard five-day work schedules, including daily and weekly overtime hours, and occasional weekend hours as required
• Perform frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
• May work in situations where hazards may be present
• Other duties as assigned

Requirements

Education & Experience

• High school diploma or equivalent required
• Gas and diesel engine, construction equipment and/or truck engine training through accredited technical schools or relevant military experience preferred
• Two or more years of previous hands-on equipment and/or engine experience, diagnostics and troubleshooting experience working with rental equipment

Knowledge, Technical Skills, & Abilities

• Communicate effectively and efficiently via email (MS Outlook, Word, Excel, etc.)
• Develop functional ability in the use of proprietary software and/or technologies (e.g., Caterpillar)
• Possess a complete set of basic mechanical hand tools, including drives, sockets, and wrenches
• Demonstrate professionalism, integrity, adaptability, and a strong customer service focus
• Demonstrate a sense of urgency and self-initiative, and the personal drive to be successful
• Excellent communication skills

Benefits

The Basics

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

What Sets Us Apart

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs