Rental Field Technician

About the Role

Peterson Cat has an opening for a Rental Field Technician at our Medford, OR location. At Peterson, we partner with our customers to build the future. For over 90 years, our work has shaped the communities where we live, raise our families, and thrive. This role offers the opportunity to use your skills and passion to do work that matters in a family-oriented environment built on safety, winning, growth, and professional achievement.

Responsibilities

• Travel safely to and from customer sites to maintain, diagnose, and repair a variety of light and heavy rental construction equipment and tools to ensure they are Rental Ready and safe to operate.
• Perform pick-up and delivery of equipment and parts to and from outside vendors and other locations for purchase and/or repair.
• Maintain field truck parts inventory to ensure efficiency of field services.
• Conduct damage assessments, complete reports of equipment damage, and record hours used, mileage, and fuel levels.
• Perform safety and compliance inspections of equipment and company vehicles per manufacturer, company, ANSI, OSHA, or other regulation standards.
• Perform timely equipment check-ins/outs.
• Load and unload equipment and attachments.
• Coordinate parts needs, complete parts orders, and assist with maintaining parts inventory.
• Follow manufacturer and company installation and service guidelines and procedures to ensure quality work.
• Greet internal and external customers and assist with their inquiries.
• Keep field truck and work area clean throughout the day to maintain a safe work environment.
• Demonstrate equipment operation to customers.
• Operate company vehicle frequently to perform essential job functions.
• Follow all safety policies, procedures, rules, and laws as well as Peterson Operational Procedures and quality control (QC) Standards.
• Assist with washing and cleaning equipment and moving equipment around the rental yard.
• Answer customer questions, explain/demonstrate equipment operation to customers, and load/unload equipment.
• Communicate with internal and external customers in a manner that promotes a positive relationship and demonstrates Peterson’s core values.
• Participate in Peterson’s safety programs, tailgate meetings, and monthly safety meetings.
• Work overtime as needed and within labor law guidelines.
• Maintain punctual, regular, and predictable attendance.
• Attend scheduled training classes, department, and safety meetings.

Requirements

• Associate Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of 3 years of directly related experience; or an equivalent combination of education and work experience.
• Customer service experience required.
• Experience driving a service truck highly preferred.
• Previous mechanical service experience in the heavy equipment, construction, and/or related industry preferred.

Certificates, Licenses, Registrations

• Maintain a valid driver’s license and satisfactory driving record.
• Ability to obtain CDL-B and DOT medical card.
• Ability to obtain lift truck certificate.

Benefits

Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.