Field Services Technician

About the role

The primary purpose of this position is to answer incoming calls, take messages, receive and deliver mail, mail out reports, return coolers, review chain of custodies for accuracy, scan data/documents, and assist the project management department.

• Answer incoming calls and transfer to the appropriate person or take a message
• Greet and direct visitors to the appropriate person/department
• Folding, stuffing, and mailing reports, marketing information, or other mailings
• Typing, filing, faxing, copying, and scanning of documents
• Process incoming and outgoing mail
• Returning coolers via FedEx
• Reviewing chain of custodies (COCs) for accuracy and filing in numerical order
• Other duties as assigned

Requirements

• Strong customer/client interaction skills and experienced in client contact
• Proficient English verbal and written communication skills with the ability to communicate well with staff, management, and clients in a professional manner
• Strong computer skills with knowledge in Excel, Microsoft Word, and other industry-specific software
• Multi-tasking ability, organized, detail-oriented, and possess excellent problem-solving capabilities; good time management skills
• High school education or equivalent
• Minimum of 2+ years of experience working in an office environment or similar position

Physical Demands

• The ability to speak and hear clearly while communicating with staff, management, and clients
• Ability to sit and/or stand for 100% of an 8-hour day
• Dexterity in hands and fingers to operate computer and other equipment
• Average vision and ability to see to read reports and operate equipment

Benefits

• Structured wage increases
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare, and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible, and rewarding career that makes a positive impact on our people, the planet, and the communities where we work.