Rental Field Service Aerial Technician

About the role

The Rental Field Service Aerial Technician works with direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site in a manner that reflects the company's vision of working as "One Professional Team."

Responsibilities

• Removes, repairs, and installs major components in varying configurations of equipment
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs
• Maintains truck and crane inspection logs, and CAT Service reports on a daily basis
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Maintains service vehicle in safe and good repair
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Other duties as assigned by manager

Requirements

• High School Diploma or GED
• Relevant CAT related courses
• 1 year experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 2+ years customer service experience
• 1+ years in servicing Aerial equipment

Qualifications

• Class D Driver’s License
• Must be at least 21 years old

Skills

• Data Entry
• Telephone Skills
• Safety Knowledge
• Reading/writing, reasoning, organizational, communication & math skills
• Caterpillar Product Knowledge
• Basic Knowledge of Microsoft Word and Outlook
• Intermediate Knowledge of DBS/ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Benefits

• Paid Time Off (PTO) Plan - Up to 128 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

Pay

$25.18 - $29.14 per hour. Pay rate is dependent on education and experience

Schedule

75%- 100% travel required

Qualifications

• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compliance

• EEO/AA/Veterans/Disabled employer