Rental Counter/Inside Sales Representative

About the role

If you are customer-focused, enjoy a fast-paced environment, and are passionate about supporting the agriculture and construction industry, consider joining the Butler Machinery team as a Rental Counter / Inside Sales Representative.

Responsibilities

• Act as the primary contact for new, walk-in customers - handling the full rental cycle from inquiry to return.
• Assist outside sales and customers with setting up new accounts, quotations, reservations, attachment/machine selections, contract creation, invoicing and insurance verifications.
• Identify the customer equipment/resource needs, provide the right solutions, and sell/upsell products and services.
• Establish new accounts, generate and qualify leads, and warm-call dormant accounts.
• Negotiate pricing within rate strategy, log lost sales, and coordinate hand-offs to outside sales.
• Cook up with rental technicians and other departments to schedule equipment delivery, pickup, check-out, and check-in.
• Ability to operate in a fast-paced, team-orientated environment, while providing excellent customer service.
• Transact all inbound calls and walk-in traffic.
• Complete call offs, contract returns, and verification of machine hours.
• Initiate service tickets as required.
• Cook up with rental maintenance to keep repair states current and prioritize machines as rent-ready based on reservation timelines.
• Cook up with transportation to coordinate delivery timing and customer expectations.
• Maintain a clean, organized, and presentable showroom.
• Maintain a professional appearance and welcoming, customer-driven demeanor.
• Ensure safety procedures are enforced both inside and outside of the rental store.
• Be guided by Butler’s mission statement and core values in everything you do.

Requirements

• A high school diploma or equivalent combination of experience, training, and/or education required.
• Knowledge of equipment applications and previous rental equipment experience is preferred.
• Professional verbal and written communication skills.
• Strong customer service skills, organization, and attention to detail.
• Strong decision-making and adaptability experience.
• Good time management and ability to multitask.
• Self-starter and capable of working with minimal direct supervision.
• Strong proficiency in efficiently navigating computer and business applications (sales quoting application, Outlook, Excel, Microsoft Office Products, etc.).
• Advanced analytical and problem-solving skills.

Qualifications

• A clear understanding of Butler’s Mission: To build long-term relationships founded on trust, creating mutual growth and success.
• A supportive and strategic-mindset.

Skills

• Customer service skills.
• Organizational skills.
• Attention to detail.
• Decision-making and adaptability.
• Time management and multitasking.
• Proficiency in computer and business applications.
• Advanced analytical and problem-solving skills.

Benefits

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution.
• Health Insurance – 3 plan options.
• Dependent Care Flex Spending Account.
• Dental Insurance – 2 plan options.
• Vision Insurance.
• Basic Life/AD&D and Supplemental Life Insurance.
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary.
• Long-Term Disability Coverage.
• Maternity / Paternity Benefits.
• Holidays.
• Paid Time Off (PTO).
• 401(K) Plan.
• Employee Assistance Program (EAP) – including Health Coaching SmartDollar – employer paid financial planning program.
• Legal Shield/ID Shield products.
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization.