Rental Coordinator - Jacksonville, FL

Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture. Opifex-Synergy represents a unique business model in the compact and heavy equipment industry, offering a diverse range of equipment from leading manufacturers to serve large commercial construction firms, local subcontractors, and general contractors.

About the role

A Rental Coordinator serves as an entry point into the equipment rental industry. This role focuses on building customer relationships, handling rental orders, tracking equipment locations and availability, coordinating logistics, managing billing, and addressing invoice inquiries. The position also involves collaborating with the outside sales team to ensure exceptional customer service and support.

Responsibilities

• Provide outstanding detail-oriented support processing rental reservations/agreements, invoices, equipment checks, and credit applications.
• Use company systems and tools, such as Salesforce and ERP, to document, track, and manage sales activities.
• Apply excellent verbal and written communication skills to support sales and management teams.
• Manage receiving, organization, tracking, and relocation of equipment and attachments.
• Maintain accurate and up-to-date inventory records.
• Deliver exceptional customer service by phone or through walk-ins, ensuring all necessary paperwork is completed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

• Bachelor's degree or equivalent experience preferred.
• Superior talent for building and maintaining relationships.
• Experience in processing and managing detailed paperwork.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Strong computer skills; proficiency in Microsoft Office Suite required.
• Excellent communication and customer service skills.
• Primarily an office role, but candidates must be prepared for frequent outdoor yard visits for equipment order fulfillment.
• Military service will be considered in lieu of education/certification experience as applicable.
• Must undergo a drug test and background check before employment.

Work Environment

• Primarily based in a front desk or customer service office setting with a climate-controlled workspace equipped with standard office tools such as computers, phones, and CRM systems.
• Frequent interaction with customers, vendors, and internal staff in person and via phone/email.
• Regular visits to the repair shop and outdoor equipment yard to coordinate with technicians or support customer needs.
• Occasional exposure to moderate noise, dust, grease, and heavy machinery during shop or yard visits.
• Outdoor yard visits may involve exposure to weather conditions such as heat, cold, rain, or wind.
• Uneven terrain and moving equipment require proper footwear and attention to safety.
• Must be comfortable transitioning between office environments and more physically active industrial areas.
• Strong communication, multitasking, and coordination skills required across departments.
• Adaptability and situational awareness are essential in balancing administrative and operational duties.

Physical Demands

• Requires a moderate level of physical activity and flexibility for office and operational tasks.
• Occasional bending, squatting, crouching, reaching, and lifting or carrying items up to 50 pounds.
• May require moving materials, tagging equipment, retrieving items from storage, or assisting in the yard/shop.
• Regular movement between indoor and outdoor work areas.
• Walking in repair shops and equipment yards may involve uneven terrain, weather exposure, and proximity to active machinery.
• May involve long periods of standing, walking, or sitting.
• Manual dexterity and visual acuity required for office equipment and paperwork.
• Must maintain situational awareness in dynamic areas shared with vehicles and equipment.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company paid holidays
• Company Paid Wellness, Employee Assistance and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company Paid Training
• Tool Reimbursement, Safety Bonuses, Profit Sharing, and/or Commission Earning opportunities (role-specific)

Other Duties

While this job description outlines the primary functions of the role, it may not include every task or responsibility. Duties and responsibilities may change with or without notice based on organizational needs.