Rental Assistance Program Manager

About the role

This position oversees and manages the day-to-day operations of a team, ensuring they adhere to THC policies and directives. The role involves leading, developing, and evaluating staff and volunteers, conducting regular meetings, and fostering a collaborative environment.

Responsibilities

• Hire, train, direct, and evaluate staff and volunteers.
• Conduct regularly scheduled meetings, supervisions, and trainings.
• Ensure staff are aware of and correctly implement all safety rules and regulations, and policies and procedures.
• Hold staff and volunteers accountable for high levels of performance, team work, and quality customer service.
• Develop and nurture collaborative relationships with various stakeholders.
• Stay informed about services and programs offered by community-based organizations (CBOs) and government agencies.
• Develop and implement neighborhood outreach plans and leadership training programs.
• Respond to phone messages, client requests, staff requests, and emails promptly.
• Attend meetings and represent THC at MOHCD or related meetings as needed.
• Facilitate and provide necessary information and documentation for site visits and audits.
• Supervise and collaborate with staff to ensure proper client case management, tenants' rights advocacy, and community walk-in hours.
• Coordinate a housing stabilization plan for families, including obtaining necessary documentation from landlords and communicating with them.
• Provide crisis intervention and short-term case management services, including referrals, mediation, and follow-up support.
• Maintain proper client notes and program documentation.
• Submit rental assistance requests and verify client information.
• Complete data entry and compile reports as required.

Requirements

• Bachelor's degree in a related field strongly preferred.
• At least 2 years of experience training and/or supervising staff.
• At least 2 years of experience in leading community organizing campaigns.
• A strong commitment to social justice.
• Experience working effectively with diverse, low-income, immigrant, homeless, and formerly homeless populations.
• Experience working with clients who have mental health and substance use issues.
• Experience working with community coalitions.
• A thorough working knowledge of Microsoft Office Suite.
• The ability to produce and analyze reports, and write business correspondence.
• The ability to effectively present information and respond to questions from groups of managers, employees, clients, and the general public.
• The ability to read, understand, apply language, and make independent decisions based on policies, governmental regulations, technical procedures, and contracts.
• Demonstrated analytical, critical thinking, and problem-solving skills.
• Demonstrated conflict resolution experience.
• Demonstrated customer service skills.
• The ability to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.

Qualifications

• BA/BS degree in related field strongly preferred.
• 2 years of experience training and/or supervising staff.
• 2 years of experience in leading community organizing campaigns.
• A strong commitment to social justice.
• Experience working effectively with diverse, low-income, immigrant, homeless, and formerly homeless populations.
• Experience working with clients who have mental health and substance use issues.
• Experience working with community coalitions.
• A thorough working knowledge of Microsoft Office Suite.
• The ability to produce and analyze reports, and write business correspondence.
• The ability to effectively present information and respond to questions from groups of managers, employees, clients, and the general public.
• The ability to read, understand, apply language, and make independent decisions based on policies, governmental regulations, technical procedures, and contracts.
• Demonstrated analytical, critical thinking, and problem-solving skills.
• Demonstrated conflict resolution experience.
• Demonstrated customer service skills.
• The ability to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Effective problem-solving and decision-making abilities.
• Strong organizational and time management skills.
• Ability to handle sensitive and confidential information.
• Knowledge of Microsoft Office Suite.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.