Rental Administrator

Duties And Responsibilities

• Cook up and process internal and external rental requests and general inquiries.
• Ensure proper equipment is delivered, picked-up, properly serviced and invoiced.
• Sourcing equipment, which involves collaborating with customers to determine their material handling equipment needs and providing appropriate recommendations.
• Ensuring customers' rental request is followed up with via-email or phone in a timely manner.
• Providing and receiving rental documentation.
• Daily maintenance of numerous files.
• Communicate directly with customers, sales representatives, and Customer Care Managers.
• Prepare rental agreements, ensuring all necessary documentation is completed accurately and in a timely manner.
• Schedule and coordinate delivery and pick up of rentals, including batteries and chargers with logistics.
• Communicate with customer and sales force regarding problems or concerns as they pertain to the Rental Department.
• Be willing to be cross-trained to assist others in department.
• Be familiar with the specifications and functions of all equipment in the rental fleet.
• Recommend rental needs and opportunities.
• Compile reports: utilization, sales commissions, payables.
• Cool down billing through correct accounts and other major/national accounts as required.
• Track (physical) rental fleet (trucks, batteries and chargers) through verified documentation process, GPS Samsara detail and ARK (Asset Record Keeper).
• Maintain control of all sublet rental equipment.
• Carry out other specific duties and projects as assigned by the Rental Supervisor.
• Going into warehouse to select forklifts, batteries and/or chargers.
• Checking in with local service centers for updates on rental preps.
• Auditing returned rental equipment for damages and following process for customer billing for damages.
• Sub-Rent / re-rent Management.
• Equipment Swap (Renewed, Rental, Power).
• Samsara GPS comprehension and usage.
• RTO/LTR/Usage processing and tracking.
• Processing call off’s.
• Perform audit functions within department for documentation, inventory, work orders, rental orders, and any others assigned by rental lead or manager.

  Required Skills/Abilities

  • Excellent written and verbal communication skills.
  • Excellent Organizational Time Management skills.
  • Proficient in Microsoft office Suite and similar software.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
  • Willing to be cross-trained to assist others in department.
  • Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
  • Willing to comply with the employee handbook.

  Education/Experience

  • High school diploma or equivalent.
  • Six months related experience and/or training; or equivalent combination of education and experience.

  Physical Requirements

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Position is Sedentary and desk bound.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

  Pay Range

  • The hourly range for this position is $21.00 - $27.00.
  • The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

  Benefits

  • Qualified candidates must be able to pass a pre-employment physical and drug screen.
  • Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

  About the Role

  • Raymond West is looking for a strong Rental Administrator to join their Rentals team!
  • Raymond West is committed to providing our customers with end-to-end warehouse solutions.
  • We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service.
  • Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

  Qualifications

  • High school diploma or equivalent.
  • Six months related experience and/or training; or equivalent combination of education and experience.

  Skills

  • Excellent written and verbal communication skills.
  • Excellent Organizational Time Management skills.
  • Proficient in Microsoft office Suite and similar software.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
  • Willing to be cross-trained to assist others in department.
  • Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
  • Willing to comply with the employee handbook.

  Benefits

  • Medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay.
  • A great team to work with!

  Company Information

  • Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.
  • Apply on-line via the submit resume button provided.
  • We are an equal opportunity employer and encourage all qualified persons to apply.
  • We encourage qualified military veterans and persons with disabilities to submit their resume online.
  • We will consider qualified candidates with criminal histories in accordance with the FCO.
  • We are a drug free company.
  • This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).