Rental Account Manager

About the role

The Rental Account Manager exists as the primary Rental Sales/Marketing function at the BU level. This position mainly supports the commercial rental and trailer services product lines. Will increase Ryder's rental sales presence in the BU ensuring the generation of profitable new accounts while retaining existing accounts.

Responsibilities

• Develop leads through cold calls, telephone solicitation and customer visits.
  • Through the use of product knowledge, assess customer's needs and develop a proposal.
  • Work with rental operations to ensure the equipment is available.
• Train RSR in proper phone skills and marketing techniques.
  • Contacting actual decision makers, developing a competitive proposal.
• Maintain contact with customers through multiple customer visits and phone calls.
  • Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals.
• Schedule time for retention visits to long term rental customers to ensure Ryder keeps a good relationship.
  • Follow-up within a specific timeframe. Compliance with company procedures. Diplomatically dealing with collection of past due receivables.
• Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other BU departments.
  • Maintain FIS integrity and accuracy of customer data in the DPS system.
    • Administration-credit approval, collections of receivables, maintenance-PM status and updates of scheduling.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree required in Marketing or 5 years equivalent job-related experience.
• One (1) year or more sales experience or equivalent sales training required.
• Three (3) years or more sales experience preferred.
• One (1) year or more industry experience preferred.

Skills and Abilities

• Strong verbal and written communication skills.
• Ability to build strong customer relationships.
• Perform work independently with minimal supervision.
• High energy, self-directed, self-motivated and able to work as part of a team.
• Flexible to operate and self-driven to excel in a fast-paced environment.
• Capable of multitasking, highly organized, with excellent time management skills.
• Hightly thorough and dependable.
• Committed to good ethical business practices.
• Maintain a high degree of professionalism.
• Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Detail oriented with excellent follow-up practices.