Renewals Sales Representative, Velocity

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.

About the Role

Renewals Sales, Customer Success Representative for Velocity segment is responsible for managing territory renewal and expansion goals, with a focus on exceeding quotas. The role involves ensuring timely renewals, customer retention, and satisfaction, while removing obstacles and proactively managing expiring agreements.

Responsibilities

• Responsible for overachieving quota tied to territory renewal and expansion goals
• Effectively manages renewal and ensures growth of all contracts in assigned territory
• Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction
• Proactively monitors the funnel of expiring agreements, executes actions in a timely manner to ensure the continuation of assigned customers on maintenance agreements
• Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
• Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, upselling, and reinstatement of maintenance contracts
• Cold calls customers with lapsed support, with the goal of reactivating support
• Works cross-functionally with Sales and others to ensure customer retention and prepare proposals
• Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
• Identifies and pursues maintenance reinstatement opportunities
• Assists in negotiation of maintenance agreements
• Accurately records all activities on customer/partner record in Veeam's customer relationship management system (Salesforce.com)
• Overachieves target quota
• Focuses on customer retention, renewal rate, and high-velocity selling with special attention to maximizing revenue generation with Velocity customer base
• Ensures appropriate support to Veeam’s channel partners to successfully close renewal and additional licenses
• Maintains impeccable Salesforce hygiene
• Manages inbound renewal inquiries through different renewals portals
• Prioritizes workload to meet all KPIs, goals, and objectives
• Meets daily/weekly SLAs and maintains high customer satisfaction ratings

Requirements

• 2+ years of Sales experience is required (any industry/vertical)
• Renewals or Customer success experience is a plus
• Bachelor’s Degree required (a combination of education and experience will be considered)
• Superb customer service skills are required
• Excellent verbal and written communications skills
• Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter prepared to handle a high number of email communications and outbound telephone calls
• Experience compiling, querying, analyzing, and reporting data
• Proficiency with Salesforce.com is desirable
• Basic knowledge of the virtualization industry and the ability to relay information to the partner community

Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Pay

Compensation Range (On Target Earnings): $76,200—$114,300 USD. This range reflects the expected total target compensation, inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the range represents On Target Earnings (OTE), which includes base salary plus variable commission.