Renewals Manager Lead – Front Office Solutions

Location: New York or London (Hybrid)

About the role

Help leading financial institutions maximise value from their front-office technology investments. Across global capital markets, investment banks, asset managers, hedge funds, and trading firms are under increasing pressure to modernise front-office operations, improve trading efficiency, optimise market data consumption, enhance investment decision-making, and streamline execution workflows. As technology landscapes become increasingly complex, financial institutions need trusted partners that can help them realise value from strategic technology investments while navigating operational, regulatory, and commercial challenges.

At FIS, our Front Office and Portfolio Solutions Group technologies support some of the world's leading financial institutions across trading, market data, analytics, portfolio management, investment decisioning, and execution workflows. We are seeking a Front Office Client Retention Manager to protect and grow recurring revenue across strategic client relationships while helping customers maximise the value of their FIS investment.

The impact you'll have

• Own assigned quarterly and annual renewal targets across a portfolio of Front Office and Portfolio Solutions Group customers
• Lead the end-to-end renewal lifecycle, from early engagement and strategy development through commercial negotiations and execution
• Protect and grow recurring revenue through proactive account planning and renewal management
• Identify renewal risks early and implement mitigation and recovery strategies
• Build trusted executive-level relationships across client organisations
• Support targeted expansion opportunities and commercial growth initiatives
• Partner with Sales, Revenue Operations, Finance, Product, Legal, and Client Success teams to ensure successful client outcomes
• Deliver accurate forecasting, reporting, and pipeline management
• Help modernise renewal processes through improved governance, analytics, automation, and operational discipline

What You'll Be Representing

You'll represent FIS Front Office Capital Markets and Portfolio Solutions Group offerings that help clients:

• Improve trading efficiency and execution effectiveness
• Optimise market data strategies and consumption models
• Enhance investment and portfolio decision-making capabilities
• Modernise front-office workflows and operating models
• Improve analytics, reporting, and operational visibility
• Support technology transformation and cloud initiatives
• Drive revenue growth through more effective client-facing operations

Responsibilities

• Manage complex commercial renewal cycles across strategic financial institution accounts
• Develop renewal strategies aligned to customer objectives and business outcomes
• Conduct executive business reviews focused on value delivery and future requirements
• Lead commercial discussions, pricing negotiations, and contract renewals
• Build relationships with stakeholders across Trading, Investment Management, Technology, Operations, Procurement, and Executive Leadership teams
• Use data, reporting, product utilisation insights, and engagement metrics to assess account health and renewal risk
• Collaborate with internal teams to remove commercial blockers and accelerate decision-making
• Identify opportunities to strengthen customer adoption and long-term retention
• Maintain accurate forecasts, pipeline visibility, and CRM reporting
• Act as a trusted advisor throughout the customer lifecycle

Requirements

• Proven experience within Renewals, Account Management, Client Retention, Customer Success, Client Relationship Management, or Commercial Account Management
• Strong experience managing complex commercial negotiations and enterprise contract renewals
• Experience working within Capital Markets, FinTech, Financial Services, Enterprise Software, or Financial Technology environments
• Strong understanding of recurring revenue models, retention strategies, and account growth
• Experience engaging with senior executives and key decision-makers
• Ability to manage complex renewal pipelines, forecasting, and commercial reporting
• Strong analytical, communication, negotiation, and stakeholder management skills
• Experience using CRM platforms such as Salesforce and data-driven reporting tools

Qualifications

Highly desirable:

• Experience within Front Office Capital Markets technology
• Knowledge of trading workflows, market data, portfolio management, investment management, or order and execution management solutions
• Experience working with investment banks, asset managers, hedge funds, or other global financial institutions
• Experience supporting both renewal retention and revenue growth objectives
• Exposure to renewal analytics, client health metrics, account coverage models, and forecasting frameworks
• Experience with Power BI, reporting platforms, workflow automation tools, or process modernisation initiatives
• Direct experience with FIS Front Office solutions and platforms

Why join FIS?

• Work with market-leading Front Office Capital Markets technology solutions
• Partner with some of the world's largest financial institutions
• Play a strategically important role focused on client retention, value realisation, and recurring revenue growth
• Collaborate with global teams across Sales, Product, Finance, Legal, Revenue Operations, and Client Success
• Help shape the future of renewal management through data-driven decision-making and process innovation
• Access career growth opportunities across Customer Success, Commercial Leadership, Capital Markets, and Enterprise Sales functions

Pay

The pay range for this full-time position is $104,750.00 - $178,070.00 USD Annual and reflects the minimum and maximum target for new hire salaries based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. This position may be eligible for bonus and/or commission.