Renewals Manager [German speaking]

About the role

As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning. The Renewals team is an integral part of Asana's success, partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers, and Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction.

This role is based in our Munich office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner.

Responsibilities

• Secure and Retain Revenue: Protect revenue, incentivize multi-year agreements, and secure renewal contracts in advance of expiration.
• Close Renewals: Understand customer needs and demonstrate account management capabilities to bring renewals to closure.
• Engage Key Stakeholders: Partner with decision-makers to identify customer requirements, budget, core stakeholders, and approval processes while uncovering roadblocks to ensure on-time commitments.
• Manage Territory Processes: Own and execute the quote-to-close processes for all renewals within an assigned territory.
• Defend Market Share: Effectively defend against competitive pressures.
• Forecast Accurately: Maintain and report an accurate rolling 90-day forecast of renewals.
• Cross-Functional Collaboration: Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, and Sales Management to navigate complex customer requests.
• Drive Process Efficiency: Assist with enhancing and improving systems and processes to increase internal operational efficiencies.

Requirements

• 2–5 years of experience with software/subscription renewals or account management; SaaS experience is a plus.
• Fluency in German.
• Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement.
• Strong organizational and time-management skills, paired with precise written and verbal communication attributes.
• Experience creating pricing presentations and delivering them to C-level customers.
• Thrives when partnering with Sales and Customer Success teams to achieve common organizational goals.
• Ability to drive momentum and on-time renewals by connecting dots at large organizations, influencing stakeholders, and driving collaboration.
• Approaches work with empathy and a creative, problem-solving mindset.
• Capable of balancing a complex book of business while maintaining customer satisfaction and retention in a fast-paced environment.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Pay

The estimated base salary range for this role is between €63,000 - €79,800. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay, and benefits.

Schedule

This role follows an office-centric hybrid schedule with standard in-office days on Monday, Tuesday, and Thursday. Most employees have the option to work from home on Wednesdays, while working from home on Fridays depends on the type of work and teams you partner with.

Benefits

• Mental health, wellness, and fitness benefits
• Career coaching and support
• Inclusive family-building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences