Jobs · Business Development · Indiana

Renewals Manager

Salesforce · Indianapolis, IN · 1 mo ago
RemoteRemoteBusiness Development$71k–$96k/yrFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. First, remove boilerplate: "To get the best candidate experience..." etc. Also remove "Job Category Customer Success Job Details". Also remove "About Salesforce" paragraph? Actually "About Salesforce" is part of description but not a heading; we can treat as prose under About the role? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to create sections with those headings if content exists. We need to preserve all substantive information. Let's extract content: - About the role: The posting includes "The Opportunity At Qualified by Salesforce, our Renewals Manager will strive to create long-term, trusting relationships with our customers. The Renewals Manager will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers while also navigating the moving pieces and complexities around startup contracts that also will cross over to massive Salesforce agreements through eventual M&A activities." Also earlier: "About Salesforce Salesforce is the #1 AI CRM..." That's more about company, could be part of About the role? Probably we can include that as part of About the role (company overview). But we need to avoid duplication. - Responsibilities: The bullet list under "What You’ll Be Doing": list items: Owning our customer renewals by building and maintaining long-lasting client relationships Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing Answering client queries and identifying new business opportunities among existing customers Liaise with cross-functional internal teams to improve the entire customer experience Serve as the lead point of contact for all customer account management matters Negotiate contracts and close agreements to maximize profits and minimize customer churn Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status Collaborate with sales team to identify and grow opportunities Assist with challenging client requests or issue escalations as needed - Requirements / Qualifications / Skills: The posting has "What We’re Looking For" list: 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager. BA/BS degree in Business Administration, Sales or relevant field Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software (e.g. Salesforce) and CPQ tools Experience delivering client-focused solutions to customer needs You have a way with people, and are an excellent communicator Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once We could split into Requirements (experience, education), Qualifications (maybe degree?), Skills (communication, negotiation, CRM, CPQ). But we need to avoid thin sections. Perhaps combine Requirements and Qualifications into one section? But instruction says use headings for those categories if content exists. We can decide to have Requirements (experience, education), Skills (communication, negotiation, CRM, CPQ, etc). Qualifications maybe not needed if overlapping. But we need to preserve all info; we can put all under Requirements and Skills, but we need to avoid duplication. Let's think: The posting lumps experience, degree, abilities, experience with CRM, etc. Could treat as Requirements (experience, education) and Skills (communication, negotiation, CRM, CPQ, etc). Qualifications maybe not needed. Benefits: The posting includes benefits description under "Unleash Your Potential" and later: "Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program." Also earlier: "Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best." So we have benefits content. Pay: The posting includes salary range: "The typical base salary range for this position is $71,400 - $95,550 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $78,540 - $105,140 per year." Also note about base salary only. Schedule: No explicit schedule info (full-time, part-time, remote). Not present. So we should not include Schedule section. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. We need to ensure we don't include filler like "commensurate with experience". Not present. Now format: Use

for each heading. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We need to decide what goes into each section. About the role: Could include company description and opportunity overview. Let's combine: Paragraph: "Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all." Then maybe another paragraph: "At Qualified by Salesforce, our Renewals Manager will strive to create long-term, trusting relationships with our customers. The Renewals Manager will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers while also navigating the moving pieces and complexities around startup contracts that also will cross over to massive Salesforce agreements through eventual M&A activities." We can keep as two

    elements. Responsibilities: Use

    • for each duty. Requirements: Could include experience and education. Use
      • . Skills: Use
        • for communication, negotiation, CRM, CPQ, etc. Benefits: Use
          • for list of benefits. Pay: Use

            for salary ranges. We must not repeat job title as heading. Not include Job ID etc. Now produce HTML fragment. Check for any duplicated lines: Ensure we don't repeat same bullet. Let's list responsibilities bullets exactly as in posting: - Owning our customer renewals by building and maintaining long-lasting client relationships - Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing - Answering client queries and identifying new business opportunities among existing customers - Liaise with cross-functional internal teams to improve the entire customer experience - Serve as the lead point of contact for all customer account management matters - Negotiate contracts and close agreements to maximize profits and minimize customer churn - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders - Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) - Prepare reports on account status - Collaborate with sales team to identify and grow opportunities - Assist with challenging client requests or issue escalations as needed Now Requirements bullets: - 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager. - BA/BS degree in Business Administration, Sales or relevant field Now Skills bullets (derived from "What We’re Looking For" after degree and experience): - Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level - Solid experience with CRM software (e.g. Salesforce) and CPQ tools - Experience delivering client-focused solutions to customer needs - You have a way with people, and are an excellent communicator - Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail - Excellent listening, negotiation and presentation abilities - Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once Note some overlap: communication appears multiple times; we can keep as separate bullets but could combine? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should keep each bullet as is, even if similar. However we could combine similar points but that would be summarizing. Safer to keep each distinct bullet as given. But we have "You have a way with people, and are an excellent communicator" and "Demonstrable ability to communicate, present and influence key stakeholders..." and "Strong verbal and written communication and negotiation skills...". They are distinct but similar; we keep them. Now Benefits bullets: From posting: "time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program." We can make each as separate bullet? The posting lists them as a sentence separated by commas. We could split into list items for each benefit. That preserves detail. Let's do: - Time off programs - Medical - Dental - Vision - Mental health support - Paid parental leave - Life and disability insurance - 401(k) - Employee stock purchasing program Also earlier: "Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best." That's a prose statement; we could include as a

            before list. Now Pay: Provide salary ranges. Paragraph: "The typical base salary range for this position is $71,400 - $95,550 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $78,540 - $105,140 per year. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable." We could also mention that recruiter can share more about specific salary range for job location. Now ensure no boilerplate: Remove "Accommodations", "Privacy Statement", "EEO", etc. Also remove "To get the best candidate experience..." etc. Now produce HTML. We'll output:

            About the role

            Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

            At Qualified by Salesforce, our Renewals Manager will strive to create long-term, trusting relationships with our customers. The Renewals Manager will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers while also navigating

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